Trabaho
>
Dumaguete

    manager, operations - Dumaguete City, Pilipinas - Qualfon

    Qualfon
    Qualfon Dumaguete City, Pilipinas

    4 araw ang nakalipas

    Default job background
    Paglalarawan

    Job Summary


    Manage the operations ensuring the results of the

    metrics set by the clients.

    • Ensures Qualfon complies with the performance metrics for client satisfaction and exceeding expectations:
    • Performance Metrics (among others):

    Scorecard (Client)

    - Quality

    - Adherence

    - Turn Times

    - Throughput

    • Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
    • FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account.

    Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally

    - Ensures Qualfon complies with the internal metrics:

    - Manpower Utilization (Internal Productivity)

    - Attrition

    - Production (hours)

    - Others

    - Forecasts account revenue and spending and to align so that revenue and EBIT goals are being met

    - Understands and maximizes impact on financial

    performance of the operations department.

    - Manages report of productivity in terms of hours

    has produced vs. Paid hours

    - Manages statistics on production (hours of

    operation), operating costs

    - Monitors and analyzes the internal metrics

    related to the Productivity and Direct Costs,

    indirect cost, all related to the Financial part
    Active communication and direct point of contact with the Vendor Management Offices in the US

    • Organizes and attends Conference Calls
    • Uses electronic (E-mail, chat, SMS)
    • Makes and oversees Operational Escalations
    • Strategizes, operates, gives and receives feedback, and escalations.
    • Provides updates as to the performance of the accounts.

    Analysis of results and Action Plan creation

    • Analyzes areas of opportunity based on results obtained in different operational stages at the strategic level and produce and implement action plans
    • Identifies gaps
    • Defines action Plans for improvement
    • Develops and implements strategic action plans and workflow processes
    • Brings concerns and suggestions for improvement to the ManCom in their weekly meetings and deliberations

    Talent Development

    • Identifies and develop key personnel
    • Provides feedback & coaching in timely manners
    • Identifies and recommends training
    • Identifies gaps in leadership team and create training and development plans to fills gaps as necessary

    Personnel management

    • Follows up meetings
    • Organizes the agenda
    • Forecasts to department training needs to meet desired FTE
    • Develops and implements programs that enhance employee motivation and maintain positive work environment
    • Provides leadership for management initiatives to develop a good communication between its member to drive performance.

    Area of expertise (Skills)


    At least 6 years' experience in Call Center Operations, with at least 2 to 4 years in

    Supervisory or Managerial capacity.

    Other Skills and Experiences (Min)


    Six Sigma (provided by Qualfon)

    Education


    Bachelor Degree
  • Qualfon Philippines, Inc.

    manager, operations

    2 araw ang nakalipas

    Qualfon Philippines, Inc. Philippines, Dumaguete, Pilipinas Buong oras

    Job Summary · Manage the operations ensuring the results of the · metrics set by the clients. · Ensures Qualfon complies with the performance metrics for client satisfaction andexceeding expectations: · Performance Metrics (among others): · Scorecard (Client) · - Quality · - Adhe ...

  • Straive

    Service Desk Analyst

    2 araw ang nakalipas

    Straive Dumaguete, Philippines, Central Visayas, Pilipinas Buong oras

    Company Description · Straive combines data-driven insights with enterprise know-how to create unique knowledge for businesses and their specific problems. With a resource pool of over 15,000 experts in 30 countries worldwide, our clients span several industries, including Financ ...

  • Qualfon Philippines, Inc.

    assistant, human resources

    2 araw ang nakalipas

    Qualfon Philippines, Inc. Philippines, Dumaguete, Pilipinas Buong oras

    Job Summary · The Person Office (HR) Admin Assistant supports the Person office Manager in the daily administration of HR policies, processes, and procedures and performs a variety of tasks. The primary duty of the Person Office (HR) Administrative Assistant is to collect and man ...

  • Straive

    Information Technology Security Analyst

    2 araw ang nakalipas

    Straive Dumaguete, Philippines, Central Visayas, Pilipinas Buong oras

    Must have a bachelor's degree in Computer Science, Electronics and Communications Engineering, or other degrees related to the Math and Science disciplines; · Or may be a graduate of any 4 or 5-year course but possesses the relevant information security experience/knowledge · P ...

  • JTI (Japan Tobacco International)

    territory sales representative

    2 araw ang nakalipas

    JTI (Japan Tobacco International) Dumaguete, Philippines, Pilipinas Buong oras

    So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea. · Learn more: · Local applicantsare welcome. · Department:Sales · Location:JTI Dumaguete Branch · Reporting to:Territory Development Leader · WHAT WILL YOU DO: · Drive direc ...

  • JT International (Philippines), Inc.

    territory sales representative

    2 araw ang nakalipas

    JT International (Philippines), Inc. Dumaguete, Philippines, Pilipinas Buong oras

    We're JTI, Japan Tobacco International, and we believe in freedom. · We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating and creating new and better products for our consumers to choose from. It's how we've grown to b ...

  • Visaya KPO

    HR Onboarding Specialist

    4 oras ang nakalipas

    Visaya KPO Dumaguete, Pilipinas Buong oras

    Responsibilities> Create clear policies and employee handbooks that explain company operations> Craft and send emails with information about the company and position, including work schedules, dress code and parking options> Prepare onboarding kits> Welcome new employees' upon th ...

  • Filinvest Group

    Property Engineer

    16 oras ang nakalipas

    Filinvest Group Dumaguete, Pilipinas

    The Property Engineer manage the day to day operations of the building for commercial, office and/or residential. Ensure that all building equipment and facilities are 100% in good working condition by implementing timely and consistent preventive maintenance programs. · Oversee ...

  • Cognizant Technology Solutions

    Team Lead

    5 araw ang nakalipas

    Cognizant Technology Solutions Dumaguete, Pilipinas OTHER

    Qualifications: · Supervisor/ Leadership & People Management · Background in Retail account/program would be a huge advantage · At least 2 year(s) of working experience as a Team Lead is required for this position · Strong knowledge on operations/service delivery and ability to m ...

  • JT International S.A.

    territory sales representative

    1 linggo ang nakalipas

    JT International S.A. Dumaguete, Pilipinas

    We're JTI, Japan Tobacco International, and we believe in freedom. · We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating and creating new and better products for our consumers to choose from. It's how we've grown to ...