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    System Administrator - Metro Manila, Pilipinas - TELUS International Philippines Inc

    TELUS International Philippines Inc
    TELUS International Philippines Inc Metro Manila, Pilipinas

    1 buwan ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    Here's how
    • Using operational dashboards and ticketing systems to monitor events occurring on our Unix,
    • Linux, Windows, public and private cloud platforms, and network devices
    • Ensuring all incidents are properly managed by either direct-resolution or proper escalation to the next level of support
    • Handling customer-driven Domain Name System (DNS) change requests according to our
    • change management practices
    • Ensure that all customer-impacting events are managed according to our Service Level Agreements
    • Identifying and escalating when support processes are in need of updating
    • Taking your turn at coordinating team activities as a Prime during scheduled shifts
    You're the missing piece of the puzzle
    • With experience in supporting complex technical environments (100+ devices and/or complex application architectures)
    • Network service experience with DNS Management, Network Switching & Routing, and Virtual networking technologies (VMWare, ESX, NSX, NSX-T)
    • Experience in various flavours of Unix, Linux, and Windows Operating Systems
    • Experience in virtual and distributed storage solutions
    • Flexibility to work rotating shifts (including evenings and weekends), supporting 24x7x365 support availability
    • Keen desire to measure and improve processes and systems
    • Strong analytical, problem solving and troubleshooting skills
    • Ability to obtain Government of Canada - Level 2 (Top Secret) clearance
    • The flexibility to change as the business needs evolve

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