Supply Chain Help Desk Analyst - Philippines - Emerson

Paglalarawan

Job Description

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Supply Chain Help Desk Analyst, you will assist our customers who have questions or issues related to Supply Chain System tools by delivering exceptional customer service support. You will work remotely with customers, system administrators, and IT teams to answer questions and provide Tier 1 support to help resolve issues quickly and efficiently.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

• Respond to questions and problems via the ServiceNow ticketing system.
• Provide Tier 1 support to fix issues.
• Escalate questions and issues to System Administrators and Emerson IT as needed.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.
  
  

Who You Are:

You have a strong drive for results and exhibit enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality results. You are proactive and resourceful at solving problems. You can proficiently communicate. You're interpersonally savvy and able to collaborate with other people.

For This Role, You Will Need:

• Bachelor's degree in IT, Business, Supply Chain, or related courses.
• Excellent problem-solving and analytical skills.
• Basic knowledge of computer systems and troubleshooting software.
• Ability to break down processes and deliver clear, step-by-step instructions.
• Good verbal and written communication skills.
• Commitment to providing exceptional customer service.
  
  

Preferred Qualifications that Set You Apart:

• Experience working as an IT help desk technician or in a similar customer support role is a plus.
• Passion for problem-solving and customer service.
• Ability to diagnose and resolve technical issues.
• Team-oriented mindset with an openness to constructive feedback.
• Eagerness to learn new technologies and systems.
  
  

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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