SBS Wholesale Service Client Support Consultant I - Makati City, Pilipinas - ADP

Paglalarawan

Answers incoming client (business-to-business) calls and/or makes outbound telephone calls/ emails to clients with high focus on the Win As One culture and first-call resolution.

· Supports client questions regarding payroll and year end taxes including processing procedures, deduction/earnings setups, benefits and taxes as well as funding and money movement through banking.

· The position puts high emphasis on quality service with targeted client experience survey (CES) results at 90% or above in net promoter scores · Professionally assist clients while simultaneously navigating through various on-line applications.

· Ability to discover the client's needs through the use of effective probing techniques. · Manage assigned projects through clear and concise follow up while accurately implementing the required changes. · Balance multiple client commitments against new requests in a fast paced, dynamic, and fun environment. · Ensure case closure within committed and applicable turn-around time.

· Strong technical skills and ability to work independently while demonstrating resourcefulness in the use of available tools and support resources.

Business Competencies:
Be the Go-To Person and Trusted Advisor

• Serve as a consultant in servicing ADP's products/technologies when clients call in to ADP's service lines
• Use a breadth of expertise to help ADP's clients. Solve client problems taking a broad perspective to identify solutions.
• Work with direction through existing RUN payroll and tax processes to resolve issues and provide solutions to our clients. Be a Networker and Relationship Builder
• Leverage your knowledge of ADP's products and services to provide solutions to issues and questions and help build a client's understanding of our product's value, exceeding clients' expectations in all of your interactions.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.


Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.