Team Lead | 15K Joning Bonus + Day 1 HMO - Cagayan De Oro City - Flatworld Philippines

    Flatworld Philippines
    Flatworld Philippines Cagayan De Oro City

    17 oras ang nakalipas

    Paglalarawan

    About the Position

    The Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive work environment, and drive productivity. They will provide guidance, instruction, training, and leadership to the team to achieve key performance indicators.

    Responsibilities

    • Team Leadership: Supervise and guide a team towards achieving set objectives, motivate team members, and resolve any issues that arise.
    • Training & Development: Collaborate with the training team to develop programs that enhance team skills and knowledge. Conduct regular performance reviews and provide constructive feedback.
    • Impactful Communication: Act as a liaison between the team, clients, and management, conveying important information and decisions.
    • Performance Management: Monitor team performance, report metrics, and identify high performers or areas needing improvement.
    • Project Management: Coordinate and manage projects to ensure timely and budget-compliant completion.
    • Problem-solving: Resolve team issues and conflicts, providing solutions through DMAIC, SWOT analysis, or SMART planning.
    • Quality Assurance: Ensure team outputs meet company and client quality standards.

    Requirements

    • Proven experience in a leadership or supervisory role in a BPO setting
    • Strong organizational and delegation skills
    • Excellent problem-solving and communication abilities
    • Leadership skills to manage time and handle conflicts
    • Minimum of 3 years in Campaign or Account Management
    • Experience managing multiple projects is preferred
    • Experience with INBOUND and/or OUTBOUND Campaigns
    • Strong sales background is an advantage

    Experience

    • Minimum of 3 years in a similar leadership position, preferably in Campaign or Account Management.
    • Experience handling multiple projects simultaneously is preferred.
    • Proven experience with INBOUND and/or OUTBOUND Campaigns is required.

    Competencies

    • Excellent communication and interpersonal skills
    • Knowledge of performance evaluation techniques and key metrics
    • Proficiency in MS Office and business management software like CRM
    • Ability to handle multiple tasks and priorities
    • Detail-oriented with strong organizational skills
    • Proactive, reliable, and responsible with attention to detail

    If you are a proactive leader with a strong background in campaign management and team leadership, we invite you to join our dynamic team at Flatworld Phils. Apply now to become a part of our growing organization and make a significant impact

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