quality and workforce specialist - Metro Manila

Coda is a global growth engine for commerce that brings together powerful capabilities to connect people, digital products, and payments through its suite of trusted digital monetization and distribution solutions. · Develop and manage staffing forecasts and schedules based on hi ...

A highly organized and analytical Workforce Management Specialist to optimize staffing scheduling resource allocation for the customer support team. · ...

The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. · This role ensures efficiency by balancing customer demand, operational tar ...

The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. This role ensures efficiency by balancing customer demand, operational targe ...

+A Workforce Management Specialist at Crescendo is responsible for real-time management of resources ensuring correct agent numbers are available at appropriate times. · ...

The Workforce Specialist ensures optimal 24/7 staffing and operational efficiency for the Global Support Hub. · Degree in Business/Management or equivalent experience. · Experience in analytics, operations support, or workforce planning. · Strong Excel and reporting skills; Powe ...

A highly organized and analytical Workforce Management Specialist to optimize staffing, scheduling, and resource allocation for the customer support team. · Develop and manage staffing forecasts and schedules based on historical data, projected demand, and business needs. · Monit ...

We are looking for a highly organized and analytical Workforce Management Specialist to optimize staffing, scheduling, and resource allocation for the customer support team. · A key responsibility of this role is ensuring that the team operates efficiently while meeting service-l ...

The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. · This role ensures efficiency by balancing customer demand, operational tar ...

JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best people and empowering them to thrive professionally. · Support Performance Coaches in monthly performance reviews. · Validate ...

We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations. · A Workforce Management Specialist is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times a ...

+ Workforce Management Specialist +A Workforce Management Specialist is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at th ...

A Workforce Management Specialist is responsible for real-time management of resources to ensure correct staffing levels at all times. · This role interprets data to formulate modifications to staffing plans for agent schedules. · ...

Sustain common workforce management tasks and forecast volume to create optimized employee schedules. · ...

The Quality Assurance & Workforce Specialist will be responsible for monitoring and evaluating service quality and workforce performance to ensure operational excellence and compliance with established standards. · ...

We’re looking for a Workforce Scheduler to keep our operations running like clockwork. · ...

This critical role is responsible for ensuring optimal staffing levels across all customer contact channels - including voice, chat and offline work - to meet service goals and operational efficiency targets. · About the RoleThis person will develop and maintain accurate forecast ...

Join Our Team as a Real Time Analyst. · Monitor queue real-timeAnalyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issuesAssist during downtimePrepare real-time analysis on a daily basis to ensure employee schedule adherence and m ...

No se encontró información relevante para generar un resumen del puesto. · ...

We are seeking an experienced Dayforce Workforce Management (WFM) Specialist with strong Australia payroll and workforce management knowledge. · ...

The Workforce Data Enablement Specialist plays a key role in supporting Workforce Management operations by handling the intake, processing,and preparation of operational and performance data. · Proficient in Microsoft Excel (advanced formulas, lookups,pivot tables/formatting) · S ...