quality and workforce specialist - Metro Manila
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
About IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled w ...
2 araw ang nakalipas
· About the Job · The Workforce Administration Specialist helps keep daily operations running smoothly by managing workforce tools like NICE IEX, maintaining accurate schedules, and supporting administrative tasks. This role ensures data is accurate, updates are completed on tim ...
1 araw ang nakalipas
The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. · This role ensures efficiency by balancing customer demand, operational tar ...
3 linggo ang nakalipas
Work Arrangement: Work from home · Department: Workforce Management · Position Summary · The WFM Enablement Specialist ensures the reliability, scalability, and continuous improvement of workforce optimization and contact center platforms. This role administers WFO systems, build ...
3 araw ang nakalipas
A highly organized and analytical Workforce Management Specialist to optimize staffing scheduling resource allocation for the customer support team. · ...
1 buwan ang nakalipas
· Why Coda · Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions. · We recently acquired Recharge, Europe's leading p ...
3 araw ang nakalipas
The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. This role ensures efficiency by balancing customer demand, operational targe ...
1 buwan ang nakalipas
The WFM Enablement Specialist ensures the reliability, · scalability and continuous improvement of workforce optimization · and contact center platforms.3 to 5 years hands-on experience administering workforce optimization or contact center platforms. · Strong knowledge of ACD, C ...
2 linggo ang nakalipas
Workforce Enablement Specialist
Para lamang sa mga rehistradong miyembro
Work Arrangement: · Work from home in the Philippines · Department: · Workforce Management · Position Summary · The WFM Enablement Specialist ensures the reliability, scalability, and continuous improvement of workforce optimization and contact center platforms. This role adminis ...
3 araw ang nakalipas
About IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled w ...
2 araw ang nakalipas
A highly organized and analytical Workforce Management Specialist to optimize staffing, scheduling, and resource allocation for the customer support team. · Develop and manage staffing forecasts and schedules based on historical data, projected demand, and business needs. · Monit ...
1 buwan ang nakalipas
The Workforce Specialist ensures optimal 24/7 staffing and operational efficiency for the Global Support Hub. · Degree in Business/Management or equivalent experience. · Experience in analytics, operations support, or workforce planning. · Strong Excel and reporting skills; Powe ...
3 linggo ang nakalipas
Work Arrangement: Work from home in the Philippines · Department: Workforce Management · Position Summary · The WFM Enablement Specialist ensures the reliability, scalability, and continuous improvement of workforce optimization and contact center platforms. This role administers ...
3 araw ang nakalipas
The WFM Enablement Specialist ensures the reliability scalability and continuous improvement of workforce optimization and contact center platforms. · This is a highly analytical globally connected role that ensures Support Services Group operates efficiently across every site an ...
2 linggo ang nakalipas
The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. · This role ensures efficiency by balancing customer demand, operational tar ...
1 buwan ang nakalipas
JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best people and empowering them to thrive professionally. · Support Performance Coaches in monthly performance reviews. · Validate ...
3 linggo ang nakalipas
We are looking for a highly organized and analytical Workforce Management Specialist to optimize staffing, scheduling, and resource allocation for the customer support team. · A key responsibility of this role is ensuring that the team operates efficiently while meeting service-l ...
1 buwan ang nakalipas
Sustain common workforce management tasks and forecast volume to create optimized employee schedules. · ...
3 linggo ang nakalipas
quality and workforce specialist
Para lamang sa mga rehistradong miyembro
The Quality Assurance & Workforce Specialist will be responsible for monitoring and evaluating service quality and workforce performance to ensure operational excellence and compliance with established standards. · ...
1 buwan ang nakalipas
We’re looking for a Workforce Scheduler to keep our operations running like clockwork. · ...
1 buwan ang nakalipas
This critical role is responsible for ensuring optimal staffing levels across all customer contact channels - including voice, chat and offline work - to meet service goals and operational efficiency targets. · About the RoleThis person will develop and maintain accurate forecast ...
2 buwan ang nakalipas