Customer Service Representative - Ortigas, Metro Manila
1 araw ang nakalipas
Paglalarawan ng trabaho
A SNAPSHOT OF YOUR ROLE
As a Broadband Solutions Specialist, you will proactively contact customers who have expressed interest in internet services and convert those enquiries into confirmed subscriptions.
This is primarily an outbound sales role (80%), supported by inbound enquiries (20%). You will manage your own lead pipeline, follow up consistently, and drive conversions through confident and consultative selling.
Your goal is simple: turn interest into activation.
YOUR DAILY RESPONSIBILITIES
Outbound Sales & Lead Conversion (Primary Focus)
- Proactively contact warm leads via who have expressed interest in broadband services
- Follow up on incomplete applications and pending enquiries
- Present suitable internet solutions based on customer needs
- Confidently discuss pricing, plans, and service inclusions
- Overcome objections and guide customers toward sign-up
- Consistently achieve daily, weekly, and monthly sales targets
Inbound Sales Support
- Handle inbound calls from prospective customers
- Convert enquiries into completed applications
- Provide accurate product information and service coverage details
Pipeline & CRM Management
- Manage and follow up on leads as needed (initial leads will be fed directly into the dialer)
- Update CRM systems with accurate call notes and status updates
- Schedule follow-ups to maximize conversion opportunities
Customer Experience
- Deliver clear, confident, and professional communication
- Ensure a smooth and positive onboarding journey
- Other appropriate tasks and responsibilities as requested by Management
A BIT ABOUT YOU
- At least 1 year of BPO sales experience (telco sales preferred)
- Strong outbound calling experience
- Comfortable working with performance metrics, including conversion rate, contact rate, and work per hour
- Confident in objection handling and closing
- Energetic, resilient, and performance-driven
- Strong communication and persuasion skills
- Business level English proficiency to effectively handle customer interactions
- Ability to manage multiple follow-ups and leads
Mga katulad na trabaho
We are looking for a friendly and customer-focused Customer Service Representative to handle customer inquiries resolve concerns and provide excellent service through various communication channels. · Handle customer inquiries resolve concerns and provide excellent service throug ...
1 linggo ang nakalipas
We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team at KHZ Wellness Massage Services. · Assist customers through calls, chats and messages. · ...
3 linggo ang nakalipas
Work-like SHOPEE or LAZADA as Customer Service Representative (Chat Support) with good communication skills and customer service orientation. · ...
3 linggo ang nakalipas
We are hiring Chat Support Representatives for Travel and E-commerce Accounts to handle customer inquiries via chat, assist with bookings, orders and account-related concerns while ensuring excellent customer experience. · ...
1 buwan ang nakalipas
Our client is currently looking for a Customer Service Representative to join their team. · ...
1 buwan ang nakalipas
We are seeking an experienced Customer Service Representative to handle inbound calls and address customer inquiries, concerns, and service requests. · At least 6 months to 1 year of Customer Service Representative (CSR) experience · Excellent English communication and listening ...
1 buwan ang nakalipas
We are looking for a Customer Service Representative with strong communication skills and a customer-focused mindset to join our team. · Handle customer inquiries via phone, email, or chat in a professional manner · Provide accurate information and resolve customer concerns effic ...
1 buwan ang nakalipas
Deliver exceptional customer experiences through virtual processes as a Customer Service Representative. · ...
1 buwan ang nakalipas
We are seeking a Customer Service Representative to handle inbound and outbound customer interactions in a fast-paced BPO environment. · ...
2 linggo ang nakalipas
We're hiring customer service representatives to handle inbound and outbound customer calls, assist with inquiries and provide accurate information. · ...
1 buwan ang nakalipas
Key Responsibilities · Act as a third-party authorized caller on behalf of the policyowner when coordinating with insurance carriers. · Contact insurance companies to request and obtain policy information such as policy values, ownership and beneficiary details, policy status, pr ...
1 araw ang nakalipas
The position of Corporate Social Representative involves communicating with global customers via email and phone to maintain the corporate brand image. · ...
1 linggo ang nakalipas
Hiring Customer Service Representative. Fresh graduate are very welcome to apply. · Patient, willing to learn and can work well with a team. · ...
1 buwan ang nakalipas
+Benefits & Bonuses Virtual Hiring Process: No need to visit the office for interviews Job Description: As a Customer Service Representative you will engage with customers through online chat assisting them with product inquiries resolving issues and guiding them through the sale ...
1 buwan ang nakalipas
We are looking for a Customer Service Representative with strong communication skills and a customer-focused mindset to join our team. · ...
1 buwan ang nakalipas
+Job summary · About us H.M.O INTERNATIONAL RECRUITMENT INC is a leading provider of customer service solutions with a strong focus on delivering exceptional service to our clients We are committed to creating a diverse and inclusive workplace where our employees can thrive and r ...
4 linggo ang nakalipas
Customer Service Representative
Para lamang sa mga rehistradong miyembro
We are hiring Customer Service Representatives (Voice). This role involves handling inbound customer inquiries and providing timely, · accurate, · and professional support.Work from home ...
1 buwan ang nakalipas
This full-time role is based in our Ortigas, Pasig City office and is essential in ensuring customer satisfaction and loyalty. · Answering incoming calls and providing prompt, courteous, and knowledgeable assistance to customers · Maintaining accurate records of customer interac ...
1 buwan ang nakalipas
We are looking for a Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service by handling customer inquiries, resolving concerns and delivering accurate information through various communication channels whil ...
1 buwan ang nakalipas
We are looking for a Customer Service Representative with strong communication skills and a customer-focused mindset to join our team. · ...
1 buwan ang nakalipas
We are hiring Customer Service Representatives – Non Voice. · ...
1 buwan ang nakalipas