UK Pension Administrator - Taguig, Pilipinas - Willis Towers Watson

    Willis Towers Watson
    Willis Towers Watson Taguig, Pilipinas

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    Willis Towers Watson background
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    The Role

    The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems and working as part of a global team with counterparts in North America and Europe. The position will be located in Manila, Philippines

    Excellence

    Review and analyze member posts to initiate cases
    Perform data entry processing
    Process system data updates such as member and beneficiary records
    Generate quotations, run calculations, and produce correspondence for scheme members.
    Identify areas where service to clients/members could be improved and communicate to Team Leader
    Know and live the firm s values
    Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)
    Comply with ISO 9001, ISO 27001 and Professional Excellence standards
    People

    Assist the wider team in more complex / project work when required
    Assist the wider team in more complex / project work when required
    Support colleagues for holiday cover and workload peaks
    Take initiative to proactively share knowledge and/or experience with team members
    Develop strong partnerships with team members, locally and remotely
    Clients

    Help to provide an efficient, professional service to meet all client/members needs and to promote the Willis Towers Watson brand
    Develop knowledge of clients pension schemes
    Build a relationship with the UK counterparts
    Be a point of reference for standard automated cases
    Financial

    Ensure timely completion of timesheets
    Meet defined target billable hour goals
    Work within prescribed budget for each project

    The Requirements

    Able to work to a high level of accuracy
    Able to work well under pressure and meet targets
    Interpersonal skills to include excellent written and verbal communication
    Strong analytical and problem solving skills
    Ability to organize and prioritize with strong attention to details
    Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
    Professional and responsible approach to work, clients and associates
    Ability to manage time and work a flexible schedule
    Ability to complete multiple projects within established deadlines
    Ability to work independently and in a team environment with minimal supervision
    Bachelor s degree and pass given assessments
    Open to working in assigned shifts as needed.
    Willis Towers Watson is an Equal Opportunity Employer