Customer Service Representative - Quezon City

Para lamang sa mga rehistradong miyembro Quezon City, Pilipinas

4 linggo ang nakalipas

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Buong oras ₱20,000 - ₱30,000 (PHP)

Job summary

This is a customer service representative role that requires exceptional technical support to customers via phone, email, chat or other communication channels.

Responsibilities

  • Provide technical support to customers via various communication channels
      ,
    • Diagnostics and troubleshooting of technical issues including home appliances and home services set up
    • ,
    • Guide customers through step-by-step solutions ensuring issue resolution and customer satisfaction
    • ,
      • >,
        , Escalate complex technical issues to higher-level support or specialized teams as needed(li), Identify sales opportunities during techincal suppoert interactions(li), Offer relevant products services or upgrades meet the customers needs improve their experience/li>>, , Notify product knowledge and sales techniques close sales achieve sales targets(li) Build rapport trust with customers actively listening empathising showing genuine interest in their concerns/li>>,
      • Ccommunicate technial information clear understandable manner regardless the custoemrs background/ul>
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