Trust and Safety Specialist - Manila, Metro Manila
2 linggo ang nakalipas
Job summary
We're hiring a Trust & Safety Specialist to own and scale our fraud prevention, risk operations, and dispute workflows. You'll be our first dedicated hire in this space, setting strategy while handling day-to-day reviews, incidents, and system improvements.Responsibilities
- Review and take action on flagged accounts using our internal purchase "bucket" system.
- Investigate fraud using Stripe data, site activity, and purchase history.
- Manage payment disputes/month and improve win rate.
- Improve workflows for handling fraud, escalations, and customer outreach.
- Partner with CX and Product to prevent abuse and reduce risk.
Paglalarawan ng trabaho
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