IT Specialist - Philippines, Pilipinas - DSV - Global Transport and Logistics

Paglalarawan

Job Req Number: 78334

Time Type: Full Time

Position name: IT Specialist â Microsoft O365

Position target:

• Provide professional and operational service delivery and support for Microsoft O365 services in both desktop and Citrix environment.
  
  

Tasks and responsibilities:

• Supporting Microsoft O365 services being used at DSV:
• Supporting end users by solving issues with O365 services.
• Taking part in operational projects related to Office 365 services.
• Support for Service Desk and Regional IT.
• Create and update documentation and reports:
• Software/application documentation.
• Knowledge base articles
• Compliant with internal regulations, procedures, law and managers orders, including labour regulations, regulations on remuneration and other internal regulations in the company, including companyâs intellectual property protection.
• Behaviour and attitudes consistent with DSV values.
• Professional skills development by participation in training and constant self-education.
  
  

Special rights:

Education and skills:

• University degree in IT or business studies or any related studies
• Preferable work experience in IT Operations Center or business Process Centers
• Working experience with collaborating with Incident and Major Incident Management
• Basic knowledge of cloud technologies
• Intermediate Office 365 knowledge
• Exchange Online/Exchange 2013/2016/2019 experience (support)
• Advanced mail flow troubleshooting experience
• ITSM Tools experience (working with Cherwell, ServiceNow or other similar tools)
• Powershell skills (at least basic knowledge)
• Operational mindset and cooperation skills
• English â Excellent language skills, both verbal and written
  
  

Minimal work experience:

Minimum 2 years of experience in support position (1st or 2nd level of support experience)

DSV â Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. Youâll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on natureâs terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, weâll support you and your need to achieve your potential and forward your career.

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