Helpdesk Officer - Intramuros - Bank of the Philippine Islands (BPI)

    Bank of the Philippine Islands (BPI)
    Bank of the Philippine Islands (BPI) Intramuros

    6 araw ang nakalipas

    Banking / Loans
    Paglalarawan

    The Helpdesk Officer (Intramuros office) is responsible for the implementation of the service requirements of remittance business partners and Unibank branches.

    Responsibilities:

    • Remittance Processing – Manages the implementation of the service requirements of remittance business partners and Unibank branches within the prescribed cut off time
    • Cost Efficiency – Optimizes the utilization of resources (human capital, facilities, and technology) to control costs
    • Work Load Management and People Development – Distributes work load equitably amongst officers and staff for better work-life effectiveness, provides guidance in managing difficult scenarios and creates opportunities for training and career growth
    • Process Improvements – Provides direction and guidance in project management and encourages ideas for process improvements and value-add initiatives
    • Risk Management - Executes established procedures and assesses deviations to mitigate risks and prevent possible fraud incidents that may result in financial losses and reputational damage to the Bank
    • Authorizes amendment/refund requests from Foreign Offices, BERCs, Tie-ups, and Corresbanks
    • Facilitates requests for Credit Memos, Proof of Payments, Certificate of Inward Remittance etc. from business partners and branches
    • Handles courier accreditation and monitors courier/outlet performance
    • Monitors and handles disposition of long-outstanding transactions booked to APAY
    • Prepare monthly reports and staff performance
    • Performs other functions/tasks that may be assigned by the Section/Department Head

    Qualifications:

    • Bachelor's Degree in any 4-year course or related disciplines
    • Knowledge in operations particularly involving processing of remittances
    • Experience in banking processes and operations (loans and trade, treasury, cards, etc.)
    • Strong leadership, decision making and interpersonal skills
    • People Management and coaching skills
    • Highly analytical, organizational, and presentation skills
    • Proficiency in oral and written communication
    • Can lead and work in groups with minimal supervision

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Intramuros