- Remittance Processing – Manages the implementation of the service requirements of remittance business partners and Unibank branches within the prescribed cut off time
- Cost Efficiency – Optimizes the utilization of resources (human capital, facilities, and technology) to control costs
- Work Load Management and People Development – Distributes work load equitably amongst officers and staff for better work-life effectiveness, provides guidance in managing difficult scenarios and creates opportunities for training and career growth
- Process Improvements – Provides direction and guidance in project management and encourages ideas for process improvements and value-add initiatives
- Risk Management - Executes established procedures and assesses deviations to mitigate risks and prevent possible fraud incidents that may result in financial losses and reputational damage to the Bank
- Authorizes amendment/refund requests from Foreign Offices, BERCs, Tie-ups, and Corresbanks
- Facilitates requests for Credit Memos, Proof of Payments, Certificate of Inward Remittance etc. from business partners and branches
- Handles courier accreditation and monitors courier/outlet performance
- Monitors and handles disposition of long-outstanding transactions booked to APAY
- Prepare monthly reports and staff performance
- Performs other functions/tasks that may be assigned by the Section/Department Head
- Bachelor's Degree in any 4-year course or related disciplines
- Knowledge in operations particularly involving processing of remittances
- Experience in banking processes and operations (loans and trade, treasury, cards, etc.)
- Strong leadership, decision making and interpersonal skills
- People Management and coaching skills
- Highly analytical, organizational, and presentation skills
- Proficiency in oral and written communication
- Can lead and work in groups with minimal supervision
-
The · Helpdesk Officer (Intramuros office) · is responsible for the implementation of the service requirements of remittance business partners and Unibank branches. · Responsibilities: · Remittance Processing · – Manages the implementation of the service requirements of remittanc ...
Intramuros, National Capital Region1 linggo ang nakalipas
-
The Helpdesk Officer (Intramuros office) is responsible for the implementation of the service requirements of remittance business partners and Unibank branches. · Responsibilities: · Remittance Processing – Manages the implementation of the service requirements of remittance busi ...
Manila1 linggo ang nakalipas
-
College Graduate · Know excellent skills knowledge in their field · With good customer service · Knows time management and can handle volume of calls · Good in Analytical Skills · With appropriate experience as much as possible · Costumer Service, Phone Etiquette · Physically Fit ...
Makati15 oras ang nakalipas
-
Job Summary: · Ensures efficient workflow, documentation, and administration by synchronizing and organizing IT support tasks · Oversees support for gate and yard operations by managing response and resolution to issues with portals, kiosks, barrier arms, cameras, and illuminator ...
Manila3 araw ang nakalipas
-
About the Role · We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. · As an Operations Helpdesk Officer, your res ...
Makati16 oras ang nakalipas
-
Position Summary · The Senior IT Helpdesk Officer is responsible for the effective provisioning, installation, configuration, and maintenance of workstation, hardphone, UPS, and other IT software and hardware infrastructure. The position provides additional oversight in the day-t ...
Makati1 linggo ang nakalipas
- Trabaho sa kumpanya
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro
As a Technical Support Helpdesk Representative you will be responsible for providing technical assistance and support to customers who are experiencing issues with software hardware or other computer systems. · ...
Manila2 linggo ang nakalipas
- Trabaho sa kumpanya
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro
Provide technical assistance and support to customers experiencing issues with software hardware or other computer systems serve as first point of contact for customers seeking technical assistance over phone email or chat troubleshoot problems provide timely resolution ensuring ...
Manila3 linggo ang nakalipas
- Trabaho sa kumpanya
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro
Provide technical assistance and support to customers experiencing issues with software hardware or other computer systems troubleshoot problems and provide timely resolution ensuring customer satisfaction and retention. · ...
Manila1 buwan ang nakalipas
- Trabaho sa kumpanya
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro
Job Description · As a Technical Support Helpdesk Representative, you will be responsible for providing technical assistance and support to customers who are experiencing issues with software, hardware, or other computer systems. You will serve as the first point of contact for c ...
Manila, National Capital Region1 araw ang nakalipas
- Trabaho sa kumpanya
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro
As a Technical Support Helpdesk Representative you will be responsible for providing technical assistance and support to customers who are experiencing issues with software hardware or other computer systems. · Provide excellent customer service by promptly responding to inquirie ...
Eastwood, Metro Manila1 buwan ang nakalipas
- Trabaho sa kumpanya
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro
+You will be responsible for providing technical assistance and support to customers. · Responsibilities:Provide excellent customer service by promptly responding to inquiries and resolving technical issues. · Diagnose and troubleshoot technical problems reported by customers rel ...
Eastwood City1 buwan ang nakalipas
-
The Helpdesk Specialist is accountable for implementing members' healthcare benefit policies accurately at assigned helpdesks while delivering superior customer service. · Issues Letter of Authority after assessment of coverage. · Responds inquiries and complaints. · ...
Manila1 buwan ang nakalipas
-
To provide high level support for systems within Group communicating with end users helping resolve problems work within IT department maintain professional behaviors travel vessels offices provide necessary support adhere policies procedures update users resolve escalate attend ...
Manila1 buwan ang nakalipas
-
The team helps the company develop a competitive advantage through defining technology objectives, assessing solution options, and devising technical solutions. · ...
Manila1 buwan ang nakalipas
-
+Job summary · We are seeking a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function.+You will oversee a team of analysts responsible for delivering timely, accurate and empathetic support to employees across the organizat ...
Manila1 buwan ang nakalipas
-
As a Technical Support Helpdesk Representative, you will be responsible for providing technical assistance and support to customers who are experiencing issues with software, hardware, or other computer systems. · ...
Manila1 buwan ang nakalipas
-
We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the ch ...
Manila3 linggo ang nakalipas
-
We are looking for a Technical Support Helpdesk Representative to provide technical assistance and support to customers who are experiencing issues with software, hardware, or other computer systems. · Provide excellent customer service by promptly responding to inquiries and res ...
Manila1 buwan ang nakalipas
-
JOB VACANCY: IT Technician for Third-Party Maintenance Provider / Managed Service Provider. · KARS Technologies Asia, Inc. (Paco - Manila) is currently looking for a IT Technician for Third Party Maintenance Provider / Managed Service Provider to support our field operations and ...
Manila ₱300,000 - ₱700,000 (PHP) bawat taon5 araw ang nakalipas
Helpdesk Officer - Intramuros - Bank of the Philippine Islands (BPI)
Paglalarawan
The Helpdesk Officer (Intramuros office) is responsible for the implementation of the service requirements of remittance business partners and Unibank branches.
Responsibilities:
Qualifications:
-
Helpdesk Officer
Para lamang sa mga rehistradong miyembro Intramuros, National Capital Region
-
Helpdesk Officer
Para lamang sa mga rehistradong miyembro Manila
-
Helpdesk Officer
Para lamang sa mga rehistradong miyembro Makati
-
Helpdesk Officer I
Para lamang sa mga rehistradong miyembro Manila
-
Operations Helpdesk Officer
Para lamang sa mga rehistradong miyembro Makati
-
Senior IT Helpdesk Officer
Para lamang sa mga rehistradong miyembro Makati
-
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro Manila
-
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro Manila
-
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro Manila
-
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
-
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro Eastwood, Metro Manila
-
Technical / Helpdesk Support (Office-based, Eastwood)
Para lamang sa mga rehistradong miyembro Eastwood City
-
Helpdesk Specialist
Para lamang sa mga rehistradong miyembro Manila
-
Systems Support Officer
Para lamang sa mga rehistradong miyembro Manila
-
IT Analyst
Para lamang sa mga rehistradong miyembro Manila
-
People Help Desk Team Lead
Para lamang sa mga rehistradong miyembro Manila
-
L1 Technical Helpdesk Support
Para lamang sa mga rehistradong miyembro Manila
-
L1 Technical Helpdesk Support
Para lamang sa mga rehistradong miyembro Manila
-
L1 Technical Helpdesk Support
Para lamang sa mga rehistradong miyembro Manila
-
IT Technician
Para lamang sa mga rehistradong miyembro Manila