Product Engineer - Metro Manila - Appficiency Inc.

Paglalarawan

Product Engineer I

Solving the most complex technology and business challenges is what Appficiency is about. As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle NetSuite Alliance Partner with over 7 different industry and partner awards. We are a leader in both construction and manufacturing and as a top 5 Alliance Partner, we go to work each day solving the hardest industry problems and sharing these news-worthy achievements to set a higher bar for the professional services and software industry.

The Value

Appficiency understands that people are our greatest strength. We always put our talented people first and invest heavily in their learning and career opportunities. We consistently provide amazing opportunities to learn, innovate and lead. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. Appficiency is committed to developing a culture built on integrity, collaboration, and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion.

The Grind

We have been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.

No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise.

This is one of the most versatile roles in the Software Strategy Team (SST) at Appficiency This is your chance to be a multi-purpose skill set by being both a key installer facing customers and the forefront of driving customers satisfaction in industry and software expertise.

Through software development innovation and predicting the solution for complex business problems, you will be a key member of multiple teams including sales, product development and providing industry expertise to consultants. In addition, you will play an important role in driving changes in our NetSuite products by providing insights on how customers can be better served by the product development teams. You will ensure that customers are successful, referenceable, and have a high NPS/Customer Satisfaction. As an early member of the Software Strategy Team, you will be the key consultant in implementing, and navigating our customers to successful use of our software products.

The Talent

A dynamic Product Engineer can drive customer satisfaction by tackling complex challenges in NetSuite environments where our product(s) are installed. You will be the champion of our products and accelerate our customer's success by providing timely and efficient communication, direction, templates, training and requirements translation. You will be able to look at customer artifacts and point them to examples in our software product that solve the same problem (or do it better). You will partner closely with Appficiency's product development team to leverage customers' insights to resolve our customer's biggest pain points when using our products and services and play a critical role in shaping the future of our existing and future products.

The Commitment

• Understand your industry as if you have lived it your whole life
• Become an expert on the existing software product lines
• Create and ideate new software products to serve customer stated requirements and unsaid needs
• Ensure customer satisfaction
• Be committed to and derive compensation from sales and stickiness
• You should be comfortable being first level of QA on new development and be able to demonstrate the nuances of the product at any time
• Collect and present enhancement requests to Product Management and Development
• On request, be able to do sales demonstrations of product
• Support the consulting and services business by teaching consultants the industry, software, installation and advanced customization options
• Create documentation
• Publish amazing new products or features several times per year

The Essentials

• Proven ability to quickly deep dive and become an industry expert in a complex field
• Proven ability to quickly learn software to an expert level
• 1+ year in software implementation (preferably complex) OR 1+ year in software development OR QA or 2+ years in advanced software support
• Loves problem solving and coming up with solutions
• Loves dealing with customers and can make friend of customers
• Work with little supervision and guidance
• Can assess and define technical feasibility of product use, customization solutions/suggestions and otherwise come back to the product team with clear instructions for custom needs

The Add-Ons

• Supporting, developing on, or implementing solutions for NetSuite
• We are a global company, so international experience is a plus
• Degree in computer science / engineering, or equivalent work experience
• Thrives in an ambiguous environment where personal drive and judgment need to be exercised daily
• Bonus points: enjoys hard work and harder play