Customer Incentive Plan Senior Analyst USAC - Bonifacio Global, Metro Manila

Goal of the position: · As a Customer Incentive Plan Senior Analyst, you will manage complex incentive activities and serve as a key point of contact for the business. You will build and maintain MDF and rebate agreements, validate rebates, clear GL reconciliations, prepare and e ...

Paglalarawan ng trabaho

Goal of the position:

As a Customer Incentive Plan Senior Analyst, you will manage complex incentive activities and serve as a key point of contact for the business. You will build and maintain MDF and rebate agreements, validate rebates, clear GL reconciliations, prepare and execute accrual meetings, and lead testing for system enhancements. You will also manage MDF PoP and payment issues and drive process change, partnering closely with divisions and BG CC.

Main challenges

• Build, maintain, and govern MDF and rebate agreements across multiple stakeholders.
• Validate rebates and ensure accuracy of accruals and payouts.
• Clear GL reconciliations and remediate root causes.
• Prepare and execute accrual meetings and actions.
• Act as POC with Business/BG CC for incentive-related matters.
• Drive process changes and test system enhancements to improve performance.

Main activities

• Agreements: Build and maintain MDF and rebate agreements; ensure terms, rates, eligibility, and timelines are accurate and compliant.
• Rebate validation: Confirm eligibility, volumes, rates, and calculations; resolve exceptions.
• GL recon clearance: Analyze and clear open items; coordinate with Finance; document corrective actions.
• Accrual meetings: Prepare data and materials; execute meetings; track decisions and follow-ups.
• POC with Business/BG CC: Serve as primary contact; triage and resolve complex inquiries.
• Process improvement: Update job aids and SOPs; perform UAT/PIT testing for enhancements.
• MDF PoP & payment issues: Manage complex PoP reviews; resolve payment discrepancies; escalate as needed.
• Rebate payment issues: Lead case resolution; coordinate cross-functionally.
  • Reporting: Create custom reports from existing sources; monitor SLAs and accurate metrics.
• Exception reports: Own and take corrective action on high-priority exceptions.

The impact you will make in this role

• You will improve payout accuracy, GL health, and accrual quality.
• You will drive completion of tasks within defined SLAs and quality standards.
• You will implement process improvements and maintain robust documentation.
• You will serve as a trusted contact for divisions and BG CC on CIP matters.

Qualifications

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• A graduate degree in Finance, Accounting, Business Administration, or a related field.
• At least 2 years of experience related to incentives, rebates/MDF, finance operations, or similar.
• Excellent communication skills, both written and oral.
• Highly customer service and quality-oriented mindset.
• Strong analytical and problem-solving skills.
• Advanced knowledge of MS Office, especially Excel.
• Amenable to graveyard shift: 9PM-6AM Manila time

Additional qualifications that could help you succeed even further in this role include:

• Experience building and maintaining incentive agreements and leading accrual meetings.
• Familiarity with ERP/CIP tools (e.g., SAP/Vistex) and CRM (e.g., Salesforce).
• Knowledge of Power BI, Excel macros/VBA, or basic coding.
• Ability to work independently and as part of a team.
• Continuous improvement mindset and experience with UAT/system testing.