Sr. Specialist, IT Service Desk - Makati, National Capital Region

Service Desk · We are seeking an experienced Service Desk professional to join our team at Ascendion. · A basic/working knowledge of Exchange on Prem and understanding of its ideas. · Strong understanding of Microsoft 365, especially Exchange online. · ...

We are looking for a reliable and customer-focused Service Desk Support professional to provide IT support, handle incidents, and assist users through phone, email, and on-site support. · Key Responsibilities · Deploy, install, and configure desktops, laptops, and IT peripherals ...

Job Description · Basic/working knowledge of Exchange on Prem, understanding idea · Strong understanding of 365, especially Exchange on line · Good understanding of conditional access · Azure Intra · Hybrid Exchange experince · Ability to work with MS support · Message tracking, ...

● Answer inbound calls, respond to emails, and ticket inquiries from clients and end-users. · ● Log, track, and update issues in the ticketing system accurately and promptly. · ● Perform initial troubleshooting and provide remote technical support for software, hardware, and netw ...

Job description and the requirements for this Service desk position in Makati. · ...

Basic/working knowledge of Exchange on Prem · Strong understanding of 365, · Azure Intra experience, · Powershell required; Splunk, · Proofpoint/Sendmail a plus. · ...

We are looking for an IT Service Desk professional to join our team. · ...

The job involves responding to or resolving IT system problems. The ideal candidate should aim for first-call resolution and escalate unresolved issues to second-line support. They will also provide follow-up feedback and manage customer complaints received from the Customer Serv ...

This IT Service Desk role involves creating tickets based on customer requests, providing general guidance for technical inquiries, resolving issues through analysis and research or routing calls to the appropriate group. · ...

+We are seeking customer-focused L1 IT Service Desk Analysts to provide first-line technical support to our global users. · +Provide friendly, professional first-contact support via phone, email, chat, and ticketing portal. · Triage and resolve common incidents related to Windows ...

Provide first-line technical support via phone, chat, email and self-service/web portal for hardware systems applications and IT infrastructure. · ...

We are seeking an enthusiastic and experienced IT Service Desk professional to join our dynamic team at Nityo Infotech Services Philippines Inc. · This full-time role is based in Metro Manila and will be responsible for providing exceptional customer service and technical support ...

This full-time Service Desk role offers an exciting opportunity to join a dynamic team providing IT support services in Metro Manila. · You will be responsible for delivering high-quality technical assistance and troubleshooting to internal and external customers. · ...

+this is a full-time on-site role for a service desk / technical support representative located in metro manila the primary responsibilities include providing quality customer support resolving technical issues troubleshooting system and network problems and maintaining high leve ...

Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive etc). Maintain user PCs including upgrad ...

We are looking for a Service Desk (Technical Support Representative) to join our team on a contractual basis. · The successful candidate will be responsible for handling customer inquiries, incidents, and service requests related to technical concerns. · Respond to customer queri ...

TECHNICAL SKILLS · Proficient with Windows 11 · Strong working knowledge of Microsoft 365 (Outlook, Teams, Office applications) · Familiarity with Active Directory (password resets, account unlocks) · Basic understanding of networking concepts (VPN, DNS, IP basics) · Experience u ...

+The IT Service Desk Consultant will augment IT support services by providing hands-on support across technical operations,application management,and IT asset lifecycle. · +Deliver timely and effective troubleshooting and resolution of IT issues. · Provide hands-on assistance for ...

Role: · Provide first level diagnostics and problem resolution for Windows, Mac, Ubuntu/Linux, manufacturing tool automation, manufacturing applications · Ticket queue monitoring and ticket routing · TI specific application monitoring tool (Sentinel) · Receiving, documenting, res ...

Troubleshoots equipment malfunctions and corrects them as directed by knowledge-based tool or supervisor. · Takes immediate action to escalated tickets and close it as soon as issue has been confirmed resolved. · Manage more complex proactive events, perform advanced diagnostics, ...

· Provide first-line support for IT-related issues, resolving them in a timely manner. · Manage service requests, incidents, and problems to ensure user satisfaction. · Maintain documentation for all service desk activities and ensure accurate reporting. · Assist in the training ...