Real Time Analyst, WFM - Davao, Davao Region
5 araw ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
Essential Functions/Core Responsibilities: · Manage Real Time exceptions in a large call center environment · Provide communication to and from Operations and other support departments for escalation of service-impacting issues · Oversee call flow, real time, through workforce ma ...
4 araw ang nakalipas
Essential Functions/Core Responsibilities: · Manage Real Time exceptions in a large call center environment · Provide communication to and from Operations and other support departments for escalation of service-impacting issues · Oversee call flow, real time, through workforce ma ...
6 araw ang nakalipas
The WFM Supervisor will be responsible for the supervision of the Real-Time team. This position will maintain internal policies and procedures. · Surensures the successful delivery of WFM support. · Manage and lead the Real Time Analysts providing coach and feedback on a weekly b ...
1 buwan ang nakalipas
About FGC+ · #SparkSuccess at FGC+ · Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, h ...
17 oras ang nakalipas
About FGC+ · #SparkSuccess at FGC+ · Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, h ...
17 oras ang nakalipas
The Data Analyst is responsible for collecting and analyzing large volumes of operational data within a BPO environment. · ...
1 buwan ang nakalipas
The Reports Analyst transforms complex data into actionable insights that support operations, · training and quality performance in a fast-paced BPO environment. · This role is responsible for building dashboards consolidating reports from multiple systems and conducting in-depth ...
2 linggo ang nakalipas
We are looking for talented individuals like you to join our awesome team Be the next Workforce Director for our Transcom Davao site. · Join our Transcom Family as a Workforce Director · ...
1 buwan ang nakalipas
Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Director for our Transcom Davao site. · Join our Transcom Family as a Workforce Directo · r · To Head a team of Workforce Managers, Supervisors, and Analysts to support Transcom O ...
2 araw ang nakalipas
+Job summary · Be the next Workforce Director for our Transcom Davao site. · +ResponsibilitiesTo Head a team of Workforce Managers, Supervisors, and Analysts to support Transcom Operations and Support groupsTo carry out end-to-end WFM campaign managementTo manage and maximize the ...
1 buwan ang nakalipas
About FGC+ · #SparkSuccess at FGC+ · Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, h ...
20 oras ang nakalipas
Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Director for our Transcom Davao site. · Join our Transcom Family as a Workforce Director · To Head a team of Workforce Managers, Supervisors, and Analysts to support Transcom Oper ...
3 araw ang nakalipas
+ Head a team of Workforce Managers, Supervisors and Analysts to support Transcom Operations and Support groups · + Carry out end-to-end WFM campaign management · + Manage and maximize the usage of Transcom's WFM tools · + Lead and manage Transcom projects that capitalize on WFM ...
1 buwan ang nakalipas
A Supervisor manages live execution of plans to protect Service Levels throughout the day. · Track live queues and agent states (Available, ACW, Break) · ...
1 buwan ang nakalipas
Job summary · We are seeking a Workforce Scheduler to forecast production volumes and trends to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately sta ...
1 buwan ang nakalipas
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to ...
17 oras ang nakalipas
As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. · ...
1 buwan ang nakalipas
Job Summary: · This role will be managing real time management and reports. · Job Responsibilities · Real Time Management · Queue Management · Agent Activity and performance management · Break Management · Reports · Interval reports · Performance reports · Attendance reports · Ad ...
2 araw ang nakalipas
Scheduling specialist is a critical role holding responsibilities to support and manage the scheduling activities for the contact center staff. · ...
1 buwan ang nakalipas
UKG PRO WFM Solution Consultant
Para lamang sa mga rehistradong miyembro
This is a remote position as UKG PRO WFM Solution Consultant responsible for configuring troubleshooting and administering UKG Timekeeping Accruals Advanced Scheduling and Analytics modules. · Responsibilities include providing analytics support troubleshooting system incidents s ...
1 buwan ang nakalipas