Customer Support - Laguna - KMC Solutions

    KMC Solutions
    KMC Solutions Laguna

    1 linggo ang nakalipas

    ₱360,000 - ₱720,000 (PHP) bawat taon *
    Paglalarawan

    Make Your Next Career Move and Defy Your Limits with KMC Solutions

    At KMC Solutions, we make it easy for the world's fastest-growing companies to scale in the Philippines. As the country's leading provider of flexible office space and Employer of Record (EOR) services, we help businesses expand without the red tape—offering a faster and easier path to growth in the Philippines.

    Position: CSR – German Speaker (Service Desk)

    Location: Nuvali, Sta. Rosa, Laguna

    Work Set-Up: Onsite (1-2 months training) then possible to transition to Hybrid (after training)

    Work Schedule: Shifting Schedules (Dayshift, Mid Shift and Night Shift - monthly rotations)

    Position Summary:

    This role will be responsible for providing first-level customer and technical support across the EMEA region. This role focuses on delivering high-quality support through calls, chat, and email in both German and English language.

    Our client is looking for someone with a German language background combined with a proactive mindset, and a willingness to learn technical support concepts, as full-technical training will be provided. Any industry can be considered for this role.

    Duties and Responsibilities:


    • Technical Support:

    - Provide first-level technical support by configuring, troubleshooting, and resolving computer hardware or software related issues.

    - Proactively monitor applications, network, internet, and cloud services to identify potential issues and support service improvements.


    • Incident Management:

    - Analyze incidents to identify the initial cause and resolve issues directly or escalate them to the appropriate support teams.

    - Ensure that all incidents and service requests are properly logged and can be tracked in the system.


    • Customer Support:

    - Deliver a positive and professional customer experience throughout the full lifecycle of a service request.

    - Review customer feedback and survey results to help identify opportunities to improve service quality and performance.


    • Administrative Tasks:

    - Perform administrative support activities such as user account creation, mailbox setup, and shared security or distribution group administration.

    - Prepare, update, and maintain documentation for use by customers and internal IT teams.

    Qualifications:


    • At least Intermediate level of German proficiency (spoken and written) with the ability to communicate confidently with clients or customers.


    • Strong English communication skills, both verbal and written.


    • Background in Customer Service, IT Helpdesk or Service Desk, or any industry is welcome; career shifters are encouraged to apply as well.


    • Demonstrates initiative, curiosity, and a proactive mindset, with the willingness to learn and adapt in a fast-paced environment.


    • Strong customer-oriented mindset with the ability to handle inquiries professionally and empathetically.


    • Excellent interpersonal skills, with the ability to collaborate and communicate effectively with local and global stakeholders, including German-speaking counterparts.


    • Ability to manage multiple tasks, prioritize requests, and maintain attention to detail.


    • Willing to work in an Onsite set-up in Nuvali, Sta. Rosa, Laguna.


    • Amenable to shifting schedules as business needs require.

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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