Sales Team Leader - Cebu City, Pilipinas - BPO Seats

Paglalarawan

Effectively manage a team of customer sales associates according to New Era guidelines while meeting or exceeding sales goals

Responsibilities

Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Work closely with the team in achieving goals and targets.
Conducts coaching and constant motivation to deliver targets.
Conduct 1on 1's and team meetings.
Keeping up to date with business development and new product lines.

Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota.

Ensure training and development plans are maintained for all team members.
Manage the fair and consistent application of performance management and disciplinary measures as necessary.
Support the Country General Manager to achieve business targets, objectives and create a performance-orientated culture.
Qualifications

Minimum of 2 years' experience within a contact center environment as a Sales Team Leader
Experience in Solar lead generation accounts
Provides excellent sales drive and possesses professional sales techniques
Excellent leadership, coaching, motivating, people management, and development, excellent communication skills
Ability to deal with demanding customers and escalations
Has both analytical and critical thinking during challenging situations
Exercises creative thinking and thinks outside the box
Excellent in multitasking
Excellent time management skills
Excellent written and verbal communications.