Technical Service Engineer - Currimao - Sungrow Power Supply Co., Ltd.

Paglalarawan

Technical Service Engineer

Location: Currimao, Philippines (covering surrounding areas)

Industry: Solar PV / Energy Storage / Inverter

Reporting to: Service Manager / Technical Support Manager

Job Brief

We are seeking a Technical Service Engineer with energy storage experience to support the installation, commissioning, and after-sales service of Battery Energy Storage Systems (BESS) in the Philippines. The role ensures system reliability, fast issue resolution, and high customer satisfaction through professional technical support and field service expertise.

Key Responsibilities:

Field Technical Support

• Provide on-site after-sales technical support for Solar PV, BESS, and inverters.
• Perform installation guidance, commissioning, grid-connection support, troubleshooting, and equipment repair.
• Respond promptly to customer service requests and ensure high service quality in line with SLA requirements.
• Diagnose technical issues on-site or remotely, coordinating with internal teams for complex problem resolution.

Operational Management

• Maintain accurate service reports, maintenance records, and technical documentation.
• Support spare parts management and provide feedback on parts usage and demand.
• Manage service operations, including process optimization, service offers, and proposals.
• Oversee service partner management, including contracting and performance evaluation.
• Plan and coordinate tasks with other divisions to ensure timely project completion.

Customer & Partner Engagement

• Organize and participate in customer relations activities to support long-term cooperation.
• Conduct basic technical training for customers and local partners when required.
• Communicate effectively with management, sales teams, service partners, and customers.
• Support service sales activities to achieve annual targets (optional).

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Electronics, Renewable Energy, or a related field.
• Minimum 3 years of experience in energy storage, battery systems, or power electronics.
• At least 3 years of hands-on Solar PV experience, including installation and commissioning.
• 2–3 years of practical, hands-on experience in Battery Energy Storage Systems (BESS).
• Familiarity with BESS architecture, including battery, PCS, BMS, EMS, and protection systems.
• Experience with lithium-ion battery systems is highly preferred.

Skills & Competencies

• Strong troubleshooting and field service capabilities.
• In-depth technical knowledge of energy storage systems (BESS) and PV inverters.
• Project management skills, especially in international and multi-stakeholder environments.
• Excellent written and verbal communication and negotiation skills.
• Customer-focused, proactive, and able to work independently.
• Strong commitment, responsiveness, leadership, and teamwork abilities.
• Proficient in English; knowledge of Chinese is a plus.
• Advanced proficiency with computer programs/software (e.g., Microsoft Office).
• Knowledge of SCADA systems is an advantage.
• Willingness to travel within the Philippines for site support.

Other Requirements

• Must possess a valid driver's license.
• Able to drive a four-wheel vehicle for regular field assignments and site visits.

What We Offer

• Competitive salary and benefits
• Professional technical training in energy storage systems
• Career growth opportunities in the renewable energy industry
• International working environment