- To handle consumer assistance, complaints, inquiries, request process and timeline on resolution as mandated under BSP Circular No 857, and in accordance with the Customer Protection Policy issued by Bank of China Manila Branch in 2016, to establish a stronger bank-client relationship to address clients' issues.
- To enhance the supporting function to customers on electronic banking service, messenger service, statement service and etc. to meet customer's requirement on convenience, efficiency and reliability.
- Maintain and keep a filing and storage of the banking business FAQ knowledge base with cooperation of business department.
- Receive and check the completeness of the account opening/update documents submitted by the business units and scan email the documents for account review and creation of account.
- Answer the enquiry and cope with the complaints from clients via phone call, email or letter and File and record all the enquiry and complaints. File and record all the enquiries and complaints in accordance with knowledge base and Guidance on Customer Service Management of Bank of China Manila Branch.
- Summarize and report to supervisor and department head monthly.
- Help supervisor to conduct training on E-Banking systems, mobile banking, and SMS among others and solve the concerns or problems encountered by clients with cooperation of relevant departments.
- Process messenger arrangement in line with the procedure.
- Handle dispatch of clients' bank statement.
- Keeps daily transaction files for documentation.
- Process Bank confirmation request from client for audit purposes.
- Outbound call transaction confirmation.
- Process name screening request.
- Graduate of any 4-year business course.
- At least one (1) year experience in Customer Service and Banking specifically in Branch Operations and Corporate Banking.
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Customer Service Associate - Taguig - Bank of China
19 oras ang nakalipas
Paglalarawan
Role Purpose:
Duties and Responsibilities:
Job Specifications:
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Service Associate
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Service Associate
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
Bosch Philippines- Taguig
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
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Customer Service Associate
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Service Associate
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Customer Service Associate
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