Incident and Escalations Lead - Philippines

The Senior Systems Engineer (L3) at GXA is a highly experienced escalation engineer responsible for resolving complex technical issues across client environments. · Senior-level MSP support experience with ability to independently resolve complex tickets across multiple technolog ...

We're seeking a Customer Service Manager to lead our support operations and ensure exceptional experiences for customers.This role requires a balance of operational leadership, people management, · Cross-functional collaboration with Ops, Product, · and Central Ops to continuousl ...

This is a non-manager role responsible for day-to-day execution of time clock hardware fulfillment and reverse logistics. · Prioritize work, manage backlog/aging, and coordinate handoffs to meet SLAs. · Provide day-to-day direction and coaching to Fulfillment Specialists (work as ...

This role is based in Philippines Technological Campus and will be responsible for the industrialization of products under Beauty Product unit. · The Operations project lead will be an individual contributor leading the Dyson cross functional (GSC) Global supply chain project tea ...

WearelookingforaskilledCustomersupportspecialistwithastrongbackgroundinrealestatetomanagecustomerinteractions,troubleshoottechnicalissuesandsupportclientsinmaximizingtheuseofourSaaSplatform. · Thisrolerequiresproactivelearningandtechnicalsetupintestingenvironment,Handleaninbox/ou ...

We are looking for an experienced and proactive leader to oversee our Off-Hours Product Support team. This role is ideal for someone who is highly detail-oriented, an exceptional communicator, and skilled at guiding teams through fast-paced customer support environments. · Backgr ...

We are looking for a Vendor & Business Resolution Senior Specialist to serve as the escalation point for high-priority business-critical issues raised by key vendors, stakeholders · and senior leadership. · ...

The Senior Systems Engineer role at GXA is for a highly experienced engineer responsible for resolving complex technical issues across MSP environments. · Serve as the final escalation point for complex service and infrastructure issues across client environments. · Diagnose and ...

We're seeking a technically minded leader who thrives on guiding teams, · driving process excellence and ensuring customer success.The Engineering Pod Leader is both a Systems Engineer and a people leader. · ...

Looking for an MSP Lead Tech Engineer with expertise in MS 365,Azure, VOIP, IT security ,infrastructure,DNS and tech execution. · ...

· The Incident Manager (L1 Support Manager) is responsible for owning and leading Level 1 incident operations for a mission-critical financial services platform. · ...

The Incident Manager (L1 Support Manager) is responsible for owning and leading Level 1 incident operations for a mission-critical financial services platform. · ...

This role offers a rare opportunity to lead and shape APAC operations for a global payments company. The Head of Operations APAC is responsible for leading and overseeing the full APAC operations function, · ensuring seamless, secure, and efficient day-to-day production across cu ...

DUBS is a rapidly growing mobile app built to connect gamers worldwide through seamless group finding (LFG), chat, and real-time community features. · ...

We are open fully remote work and can hire anywhere in Philippines aligned to U.S. Eastern Time working hours. · ...

The Tier 2 Support Manager is responsible for leading the Tier 2 support function. · ...

We are looking for a hands-on Community Operations Manager to lead our support and engagement services for the DUBS app. · This role is pivotal in scaling our community presence, driving initiatives that foster participation and retention, and overseeing a high-performing team of ...

The Real-Time Analyst (RTA) is responsible for monitoring and managing workforce performance in real time to ensure service level targets are consistently met across all sites for the campaign. · Manage intraday staffing levels to ensure SL adherence. · Track and respond to spike ...

This is a Service Desk JD position that requires at least 2-3 years of experience in handling calls/emails in an international help desk. · ...

This role will support three key G&M operational initiatives –i.e. · Lead Crediting Overrides, · Fee Governance · & Lead Enrichment. · This role will also manage and oversee the day-to-day data stewardship of the key IHG processes · & tools in IHG Javelin (account objects) & IBM ...