BPO Workforce Manager - Pasay City, Metro Manila, Philippines
9 oras ang nakalipas
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Mga katulad na trabaho
The The Workforce Management & Reporting Analyst is responsible for real-time monitoring, reporting, scheduling, and workforce optimization to ensure service level agreements (SLAs) and operational targets are met. The role supports business decision-making through accurate data ...
2 linggo ang nakalipas
+ Workforce Manager (MOA Pasay) | Onsite + · + Responsibilities: Develop month-wise forecasts... · Create schedules... · ...
1 araw ang nakalipas
Generates month-wise forecast incorporating historical trends and other factors such as special events seasonality chum or growth weather etc Runs short term forecast and re-forecast/adjust future volume projections as needed Creates maintains and updates the Capacity plan ensure ...
3 araw ang nakalipas
The Workforce Management Scheduler is responsible for creating maintaining and optimizing employee schedules to ensure proper staffing levels while meeting service level agreements SLAs. · ...
2 linggo ang nakalipas
The Workforce Manager is responsible for strategic planning and oversight of workforce operations across multiple sites or clinics. · ...
2 linggo ang nakalipas
The Workforce Manager will analyze historical data and trends to forecast call volume and create efficient staffing schedules. · ...
6 araw ang nakalipas
The Workforce Management Forecaster / Capacity Planner is responsible for delivering accurate forecasts and capacity plans that support operational performance. · ...
1 buwan ang nakalipas
The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency service level achievement and cost-effective staffing across all business units. · ...
3 linggo ang nakalipas
MUST HAVE BACHELORS DEGREE AND AT LEAST 3 YEARS EXPERIENCE AS A WORKFORCE SUPERVISOR WITH STRONG EXPOSURE TO WFM PLANNING REQUIRED IN MAKATI CITY. · ...
3 araw ang nakalipas
The job requires a Workforce Assistant Manager with experience in BPO and knowledge of Erlang/OCC tools. The ideal candidate should have at least 5 years of experience and be knowledgeable about workforce management. · ...
1 linggo ang nakalipas
We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partnersI ...
1 buwan ang nakalipas
This senior individual contributor role owns forecasting,scheduling,quality assurance,and performance analytics for multiple lines of business. · You'll be the subject matter expert on workforce tools like Verint and Amazon Connect Scheduler, · guiding decisions that improve effi ...
1 buwan ang nakalipas
We are changing the way people think about customer care. We need your help. We're seeking a Workforce Manager to direct manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · As Workforce Manager You Will…Work closely with Operatio ...
1 buwan ang nakalipas
Manage call center staff to ensure smooth operations and meet performance goals. · Monitor daily performance · Create schedules to ensure right coverage · Analyze call center data · ...
2 linggo ang nakalipas
We are seeking a dynamic Workforce Supervisor to oversee and optimize the workforce management processes deployed on critical 24/7 processes. · The Workforce Supervisor will be responsible for Capacity Planning, Scheduling, Reporting, Real Time Monitoring and adhoc activities to ...
2 linggo ang nakalipas
Lead a talented team responsible for end-to-end workforce management—forecasting, scheduling, rostering, and process improvement. · ...
1 buwan ang nakalipas
This senior individual contributor role owns forecasting, scheduling, quality assurance and performance analytics for multiple lines of business. · 5–8 years' experience in workforce management or operations analytics. · Expertise in Verint or Amazon Connect Scheduler platforms. ...
1 buwan ang nakalipas
iOPEX Technologies Philippines Inc. is a digital service provider specializing in optimized Digital Engineering, · Operations, and Studio Services.We work closely with both traditional and new-age businesses to create innovative · and cost-effective solutions. · ...
1 buwan ang nakalipas
+ Workforce Management (WFM) ManagerThis role has been designated as 'Remote/Teleworker', which means you will primarily work from home. · The Workforce Management Manager leads workforce planning, scheduling, reporting and cost optimization for global Aruba Networking customer s ...
1 linggo ang nakalipas
We are changing the way people think about customer care.We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · ...
1 buwan ang nakalipas