IT Support Associate - Pasig
6 oras ang nakalipas
Job summary
We are a fast-growing SaaS company that is changing the FinTech application development landscape. We are looking for an IT Support Associate who has experience providing remote support for US-based users.Responsibilities:
Manage all IT incidents and service requests to completion,Triage incidents, determine priority, and uphold SLA's,
Utilize remote support tools to diagnose, troubleshoot and resolve end-user issues related to software hardware network and peripherals,
Maintain accurate timely and comprehensive records of all incidents requests and actions taken in the IT ticketing system,
Qualifications
* Proven desktop laptop (hardware software peripheral) troubleshooting experience in a remote-only environment,* Exceptional customer support skills with the ability to communicate technical concepts clearly to non-technical users in a professional services context,* Excellent written communication and documentation skills,Paglalarawan ng trabaho
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