Welcoming the hotel guests and direct them to the check-in desk
Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating.
If any equipment is not working properly, report this to the maintenance department so that it can be repaired
Introduce the features of the room to the guests, explain them how to use the air conditioning, system, and telephone.
Give guests information about directions, the hotel, hotel area and local tourist attractions.
When guests have checked out offer assistance with luggage (store it or carry to the vehicle)
Giving directions to places of interest, sight seeing's, shopping areas.
Ensure that each piece of luggage stored has an VS Hotel luggage tag (filled in properly as per hotel standards) on and the owner of the luggage receives the other part of the luggage tag
Delivers all guest messages/faxes/letters/parcels to the guestrooms
Run errands requested by the Front Desk staff (e.g., MUR or replenish toiletries)
Loading and unloading luggage from/to the vehicles
Coordinate the traffic of vehicles in front of the hotel (guests' cars, limousines, taxis, minivans, buses)
Maintain good relationship with all the departments of the hotel
Implement, maintain and continue to improve departmental policies, procedures and service standards
Carry out any other duties requested by Front Desk Agents or Front Office Supervisor
Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance)
Attend all meetings and trainings assigned by the Front Office Supervisor/Manager.
Demonstrated excellent customer service skills and attention to detail through dedication to customer satisfaction.
Promoted positive customer service by assisting guests with information and special requests.
Developed very valuable time-management and organizational skills due to the constant high volume of business.
Qualifications, Skills And Experience
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
Excellent communication and customer service skills
Strong organizational and time-management skills
Solid interpersonal skills
Must be willing to work Mondays to Sundays with a shifting schedule every week.
Ability to adapt to changing situations in a calm and professional manner
Preferably lives near the area.
Perform other duties as assigned by the General Manager, Operations Manager, Front Office Supervisor and Front Office Team Leader.
Ability to stand on your feet for several hours.
Able to work flexible hours, including nights and weekends.
Mga gumagamit ng propesyon na Front Office Bellman sa Quezon City