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    Crewing Manager/Background in Crewship/35k-40k/Makati - Dempsey Resource Management Inc

    Dempsey Resource Management Inc
    Dempsey Resource Management Inc Makati, Pilipinas

    5 oras ang nakalipas

    Dempsey Resource Management, Inc. background
    Paglalarawan

    Qualification, Skills and Personal Attributes:
    Education Requires advanced knowledge of theories and best practices within

    a functional area acquired from - 9 years work experience.

    Experience Incumbent is expected to have an experience on crew management.

    Knowledge and

    Skills

    Incumbent must have solid background and knowledge on

    business/industry, with in-depth understanding of its strategies and

    operations; strong leadership, management and communication skills.


    Responsibilities:
    Position is responsible for managing client (principal & crew) relationships, as well as

    developing new business from existing customers, through the delivery of a positive customer

    experience.

    Performs additional higher task as may be directed.

    Performs other functions or participates in ad-hoc projects as may be assigned from time to

    time.


    • Main Accountabilities/Key Results Areas (5 ~ 7 major accountabilities / activities the
    incumbent performs that contribute to the Company's business performance, or

    achievement of the Section's/Department's targets/goals/objectives)

    Financial

    ✓ Monitors crewing activities to ensure that section expenses are in accordance with the

    approved budget.

    ✓ Monitors budget for the assigned Principal to ensure that actual expenses are maintained

    within approved levels

    Customer Focus

    ✓ Establish and maintain meaningful business relationships with both internal and external

    customers to facilitate effective and efficient delivery of services. Ÿ

    ✓ Prepare POEA documentation for position/vessel/principal accreditation

    (new/renewal/amendment); - for TNL comments

    ✓

    ✓ Coordinate/Request COC (Certificate of Cover) with Principal;

    ✓ Prepare and send budget proposal for existing principal;

    ✓ Monitor Customer Satisfaction results

    Response to Principal concerns within 24 hours

    ✓ Disseminates relevant information regarding crewing policies and procedures

    to all concerned persons.

    ✓ Regularly communicate with principal for updates and concerns (if any);

    ✓ Monitor Principal SLA;

    ✓ Attend to principal, crew and allottees complaints/ concerns; (also part of the Crew

    retention KPI)

    ✓ Provides relevant ideas and needed support that will result in business development,

    revenue generation, cost-savings or customer retention.

    Internal Process

    ✓ Prepare forward planning, action plans and management reports;

    ✓ Encode principal/vessel/salary details or amendment in Vinta;

    ✓ Conduct crew de-/final briefing, vessel assignment, contract details with crew

    ✓ discussion of performance assessment and ensure crew accomplishes Crew Feedback

    ✓ Approve domestic crew flights in system / WG, if applicable;

    ✓ Approve crew reimbursements, cash advances, & crew other payments, if applicable

    ✓ Approve joining & off signing flights in system;

    ✓ Perform recruitment, CFW/P&I, accounting and HR related functions:

    ✓ Coordinates with Accounting relative to the timely and accurate preparation of

    statements of account and processing of crew allotment and other payments (based on

    agreed wage and benefits)

    Learning and Growth

    ✓ Manifests the PTC Corporate Values in all daily engagements.

    ✓ Takes an active role in group activities and/or team projects (ad-hoc or otherwise) to

    ensure meeting department goals and objectives.

    ✓ Maintains harmonious and professional working relationship within the department and

    with other members of the organization through participation and contribution to team

    activities and processes.

    ✓ Demonstrates unquestionable integrity and honesty in all dealings with both internal and

    external partners / customers.

    ✓ Complies with government legislation and company policies, and ensures staff compliance

    with the same.

    ✓ Attends relevant training programs and developmental activities, as planned, ensuring

    completeness of 32 trainining.
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