Team Leader CSR - Pasig, Pilipinas - Datamatics Careers- Philippines

Paglalarawan

Responsibilities:

Performance Management:
Clearly define goals and expectations for team members, track their performance, and offer regular feedback for continuous improvement.

Training and Development:
Conduct sessions and coaching to improve team members' skills, ensuring they can effectively handle customer inquiries.

Daily operation and arrangement:
Organize daily tasks, assign them, and prioritize to efficiently resolve customer issues. Fulfill daily data and collect feedbacks.

Escalation Handling:
Support team members in resolving complex customer problems and ensure all issues are addressed promptly.

Communication:

Foster clear communication within the team and across departments, ensuring everyone is updated on policies and procedures for consistency.

Requirements:

• Previous experience in a customer service role for at least 3 years, with demonstrated leadership and supervisory experience.
• Strong communication and interpersonal skills, with the ability to motivate and inspire team members.
• Excellent problem-solving abilities and decision-making skills, with a focus on driving results and achieving targets.
• Knowledge of customer service best practices, quality assurance principles, and performance metrics.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.