- Serve as the first point of contact for customer inquiries via Zendesk.
- Troubleshoot product, billing, and account-related issues with accuracy and urgency.
- Identify root causes — not just symptoms — and provide clear, confident solutions.
- Maintain high CSAT while balancing speed and thoroughness.
- Manage support workflows in Zendesk.
- Escalate reproducible product issues to Development via Basecamp with clear documentation.
- Support billing, subscriptions, and account management in Chargebee.
- Ensure compliance-sensitive healthcare accounts are handled with care and precision.
- Identify churn risks during support interactions.
- Surface upsell or upgrade opportunities when appropriate.
- Collaborate with CSM and Sales to ensure seamless handoffs for expansion opportunities.
- Meet or exceed SLA targets and quality standards.
- Maintain clean and accurate account documentation.
- Contribute insights to improve product usability and support processes.
- Proactively flag recurring issues or workflow gaps.
- Participate in QA reviews and continuous improvement initiatives.
- Support a culture of accountability, clarity, and execution.
- Contribute to internal documentation and playbooks as processes evolve.
- You have 2+ years of customer support experience, ideally in B2B SaaS.
- You are fluent in native-level English, both written and verbal.
- You are comfortable supporting US-based customers in EST business hours (9:00 AM – 5:00 PM EST).
- You are highly organized and can manage multiple tickets without losing quality.
- You take ownership — you don't wait to be told what to do.
- You can explain technical issues clearly to non-technical users.
- You are comfortable working independently in a remote environment.
- Have prior experience in health-tech or HIPAA-sensitive environments.
- Have worked in a startup or high-growth SaaS company.
- Understand subscription billing models and SaaS retention metrics.
- Fully remote flexibility.
- High ownership environment with direct impact on product and customer success.
- Exposure to the US healthcare SaaS market.
- A culture that values accountability, clarity, and performance.
- Opportunity to grow into senior support, QA, or customer success roles.
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· Job Title: Technical Support Representative · Company: Elevate Calls Inc. · Email: · Location: Work From Home · Job Type: Full-Time / Part-Time · Job Overview: · Elevate Calls Inc. is seeking a skilled and customer-oriented Technical Support Representative to join our team, s ...
Manila, Metro Manila, Philippines ₱240,000 - ₱480,000 (PHP) bawat taon5 araw ang nakalipas
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· Why Verifone · For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems ...
Manila, Manila, Philippines ₱240,000 - ₱480,000 (PHP) bawat taon2 araw ang nakalipas
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+Provide technical/service assistance and answers users questions assisting users by guiding or educating them on how to use our Lofty platform. · ...
Manila, National Capital Region1 linggo ang nakalipas
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Earn up to PHP 25, 000/month for this position. · ...
Manila, National Capital Region1 buwan ang nakalipas
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· Why Verifone · For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems ...
Manila, Manila, Philippines ₱240,000 - ₱480,000 (PHP) bawat taon4 araw ang nakalipas
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We are looking for highly motivated and customer-centric Customer Service Agents to join our team.As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries and ensuring a positive customer experience. ...
Manila, NCR, Philippines1 linggo ang nakalipas
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Why Verifone · For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems ...
Manila, Metro Manila ₱240,000 - ₱480,000 (PHP) bawat taon3 araw ang nakalipas
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· We're seeking organized and dedicated Technical Support Representative to join our team, to service our network of businesses worldwide. · RequirementsMinimum of 1 year demonstrated proficiency as a Technical Support Representative · Exceptional English communication abilities ...
Metro Manila, Philippines ₱240,000 - ₱480,000 (PHP) bawat taon3 araw ang nakalipas
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· ABOUT US · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at afford ...
Manila, Manila, Philippines14 oras ang nakalipas
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· Please submit your CV in English. · Global SaaS Company | $28M Series B Investment · Structured mentorship & upskilling · Remotely from Manila, Philippines · Compensation consists of base salary (±600EUR) and a monthly bonus (up to 20%; 80/20 split) based on productivity and C ...
Manila, Metro Manila, Philippines 48.000 € - 72.000 € (EUR) bawat taon3 araw ang nakalipas
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Role Overview: · We are seeking a detail-oriented and empathetic Email Support Representative to join our customer service team. Your primary responsibility will be to handle customer inquiries via email, ensuring timely, accurate, and professional responses. · Key Responsibiliti ...
Manila ₱216,000 - ₱420,000 (PHP) bawat taon2 araw ang nakalipas
- Trabaho sa kumpanya Remote na trabaho
Customer Support Representative
Para lamang sa mga rehistradong miyembro
We're looking for an entrepreneurial and motivated Customer Support Representative to join our team and play a pivotal role in delivering exceptional support to our customers. · This role offers the opportunity to build a new function, streamline operations, and make a meaningfu ...
Manila, National Capital Region1 buwan ang nakalipas
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We are building a dynamic and supportive team to deliver exceptional customer experiences. · Handling inbound customer inquiries via phone, email, and chat · ...
Manila, National Capital Region1 buwan ang nakalipas
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We are looking for 10 highly motivated and customer-centric Customer Service Agents to join our team. · ...
Manila, National Capital Region1 buwan ang nakalipas
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The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. · This position will use technical knowledge to identify and troubleshoot problems, and provide timely and ...
Manila3 linggo ang nakalipas
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+Job summary · Tech support representative role involves taking ownership of gaming issues reported by clients, · researching, diagnosing and resolving customer issues. · +ResponsibilitiesTake ownership of gaming issues reported by gaming clients · …Research, diagnose, troublesho ...
Manila, NCR, Philippines1 linggo ang nakalipas
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We are looking for a Customer Support Representative who can provide top-tier technical support via chat and email. The ideal candidate should have strong communication skills, be able to troubleshoot VOIP-related problems, and have experience with system settings and connection ...
Manila Buong oras1 linggo ang nakalipas
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+ PHP 20,QualificationsA bachelor's degree from an accredited college or university preferred · Prior experience working in customer support or in a call center environment is preferred but not required · +ResponsibilitiesRespond and resolve customer concerns in a timely, accurat ...
Manila1 buwan ang nakalipas
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Key Responsibilities: · Provide support for various customer-facing and back-office tasks, depending on business needs · Deliver excellent customer support through email, chat, or phone · Accurately interpret and communicate in written English · Work independently while maintaini ...
Metro Manila / NCR Buong oras3 araw ang nakalipas
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+strong>Customer Support Representative · About us Billease offers you the easiest way to afford what you want and need today Our brand centers around making shopping and payment processes seamless and convenient It's essential for us to embody the core of our brand name Billease ...
Manila1 buwan ang nakalipas
Customer Support Representative - Philippines - Amplify
Paglalarawan
Amplify is a fast-growing technology company powering mission-critical workflows across the US healthcare ecosystem. Our award-winning SaaS products iFax ) and Fill ) help healthcare organizations securely send, receive, and manage sensitive documents with compliance, reliability, and speed.
iFax was recently recognized as the #1 highest-rated online fax service on G2, reflecting our commitment to product excellence and customer experience.
We operate as a high-accountability, remote-first team focused on ownership, clarity, and measurable impact.
We're looking for a highly accountable and solution-oriented Customer Support Representative (CSR) who thrives in fast-paced SaaS environments and takes pride in delivering exceptional customer experiences.
This is not a ticket-closing role. It's a problem-solving, customer advocacy, and revenue-protection role.
You will support healthcare professionals and business users, troubleshoot technical issues, collaborate with product and engineering, and identify opportunities to improve customer adoption and retention.
What You'll Own
Customer Advocacy & Resolution
Technical & Billing Support
Retention & Revenue Protection
Operational Excellence
Team Contribution
You Might Be a Fit If
Strong Bonus If You
Why Join Amplify
Our interview process includes an AI-assisted video interview assessment designed to evaluate communication clarity, problem-solving approach, and role alignment in a structured and fair format.
By applying, you confirm that you are comfortable participating in an AI-supported interview stage as part of our selection process.
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Technical Support Representative
Para lamang sa mga rehistradong miyembro Manila, Metro Manila, Philippines
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Technical Support Representative
Para lamang sa mga rehistradong miyembro Manila, Manila, Philippines
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Technical Support Representative
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
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Customer Support Representative
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
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Technical Support Representative
Para lamang sa mga rehistradong miyembro Manila, Manila, Philippines
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Customer Support Representative
Para lamang sa mga rehistradong miyembro Manila, NCR, Philippines
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Technical Support Representative
Para lamang sa mga rehistradong miyembro Manila, Metro Manila
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Technical Support Representative
Para lamang sa mga rehistradong miyembro Metro Manila, Philippines
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Customer Support Representative
Para lamang sa mga rehistradong miyembro Manila, Manila, Philippines
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Customer Support Representative
Para lamang sa mga rehistradong miyembro Manila, Metro Manila, Philippines
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Email Support Representative
Para lamang sa mga rehistradong miyembro Manila
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Customer Support Representative
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
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Customer Support Representative
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
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Customer Support Representative
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
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Technical Support Representative
Para lamang sa mga rehistradong miyembro Manila
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Technical Support Representative
Para lamang sa mga rehistradong miyembro Manila, NCR, Philippines
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Customer Support Representative
Buong oras Para lamang sa mga rehistradong miyembro Manila
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Customer Support Representative
Para lamang sa mga rehistradong miyembro Manila
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Customer Support Representative
Buong oras Reed Elsevier Shared Services Philippines Inc- Metro Manila / NCR
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Customer Support Representative
Para lamang sa mga rehistradong miyembro Manila