Senior Application Support Analyst - Philippines - Emerson

Paglalarawan

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Lead Analyst, you will ensure the stability and quality of Lifecycle Services applications by owning production support and leading both manual and automated testing, while combining business analysis and Agile delivery to enable reliable releases, strong automation coverage, and an excellent user experience.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines'

For This Role, You Will Need:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related courses.
• At least 5 years of relevant experience in information technology, with a primary focus on business analysis, application support, or system delivery
• Proven experience supporting enterprise business applications, including analyzing system issues, validating changes, and working across the full software development lifecycle
• Hands‑on experience with manual testing, including creation and execution of test cases to validate system and business changes
• Experience designing or executing automated test cases to support system quality and release readiness

Preferred Qualifications that Set You Apart:

• Experience designing or maintaining automated test cases using Tricentis Tosca
• Familiarity with enterprise business systems and integrations, particularly customer, order, or lifecycle‑related processes
• Experience working in Agile or Scaled Agile delivery environments is preferred.
• Exposure to process improvement, automation initiatives, or quality engineering practices
• Experience working with global teams or stakeholders across regions

In This Role, Your Responsibilities Will Be:

• Own production support for business applications by triaging, analyzing, and resolving system issues to ensure stability and reliable day‑to‑day operations.
• Perform manual testing and create detailed test cases to validate system changes against business and functional requirements.
• Design, build, execute, and maintain automated test cases to improve test coverage, reduce manual effort, and support reliable system releases.
• Collaborate with business stakeholders and delivery teams to gather requirements, assess impacts, and validate solutions throughout the development lifecycle.
• Support system enhancements, upgrades, and releases by participating in planning, testing, cutover, and post‑release validation activities.
• Analyze defects, recurring issues, and test results to identify root causes and recommend corrective actions and process improvements.
• Contribute to continuous improvement initiatives by strengthening testing practices, automation coverage, and overall system quality

Who You Are:

You ensure accountability by taking ownership of production support, testing activities, and deliverables, consistently following through on commitments and maintaining high standards of system quality and reliability (Ensures Accountability). You manage complexity by analyzing applications, integrations, processes, and data flows, drawing on diverse information sources to accurately diagnose issues and support informed decision‑making (Manages Complexity). You make timely and well‑reasoned decisions by balancing technical considerations, business impact, and risk, even when complete information is not available (Decision Quality). You collaborate effectively with cross‑functional partners across business, technology, and support teams, building strong working relationships across functions and geographies (Interpersonal Savvy). You continuously look for ways to improve how work gets done by strengthening testing practices, driving automation, and applying disciplined problem‑solving to improve quality, efficiency, and user experience (Optimizes Work Processes).

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and