Specialist II, Governance, Risk and Compliance - Davao, Pilipinas - Concentrix

Paglalarawan

Job Title:

Specialist II, Governance, Risk and Compliance

Job Description

Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you
If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
* Are you ready to reimagine the world?
* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
* Are you bold in your decisions, and do you have contrarian views on how to run a business?
* Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of design, build and run the future of CX.
We're a remote-first company looking for the absolute best talent in the world.
#LI-Hybrid

Concentrix Corporation is seeking a Specialist II, Governance, Risk and Compliance to join the Client Security team. Client Security group is a part of the larger Global Cybersecurity team within Concentrix

Role Description:

Spearhead the implementation of IT and other contractual compliance requirements for the assigned account

Conduct periodic tests on controls and report compliance to stakeholders

Manage Frauds and drive Fraud Prevention activities

Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example: New IT or Physical security guidelines, Outlier Analysis for trending fraud cases)

Ensure all time readiness to internal and external audits

Education requirements completion such as Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention, & Physical Security Education, COEBC (new hires and existing)

Risk Reporting and Communication

Risk and Compliance team management and development

Qualifications:

10+ years of experience working in Security and Compliance in multiple capacities

Bachelors in IT, Computer Science, Cyber Security, or equivalent experience required

Fluency in English and local language

Travel may be required both domestically and internationally post pandemic environment or as necessary

Responsibilities:

Lead and ensure that all internal and external audit related issues are tracked till closure

Ensure function's delivery is in line with operational and / or contractual obligations

Manage escalations and implement action to avert future client escalations around compliance

Seek to continually improve processes Integrity

Provide on-going support, development, empowerment and positive reinforcement to floor on compliance

Communicate information in a timely, relevant and accurate manner to all stakeholders

Ensure that all account compliance policies and procedures are adhered to

Establish supporting processes for Risk and Compliance framework in the account

Provide relevant internal and external reports as per the account requirements

Analyze function's output & security data identifying and highlighting trends to the management team & course correction (internal team output)

Analyze security and compliance metrics identifying and highlighting trends to the management team & course correction

Facilitate monthly calls with the Account Global team, share compliance findings, understand the root cause and collaborate for improvement

Ensure that all internal and external audit related issues are tracked till closure

Identify and drive continuous improvements and initiatives in the process

Ensure that all internal customer/Employee queries are followed up on a timely basis

Collaborate with internal teams, inter departments, cross functions across locations

Be the Key contact for all compliance related queries and concerns from internal and external stakeholders

Work Set-Up: You will be asked to report Onsite in Ayala North Exchange.

The Employee will report to the Sr. Manager, Governance, Risk and Compliance

Our Benefits/Perks:

• 13th Month Pay , Performance Bonus, Program Incentives
• Health Benefits: HMO for employee and qualified dependent
• Accidental Death Insurance, Life Insurance
• Leave Credits : 10days Sick Leave and 17days to 20days Vacation Leave
• Statutory Benefits
  • SSS
  • Philhealth
  • Pag-ibig Government-mandated benefits

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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