Business Process Manager - Pasay - SM Supermalls

    SM Supermalls
    SM Supermalls Pasay

    2 araw ang nakalipas

    ₱650,000 - ₱1,300,000 (PHP) bawat taon * Real Estate
    Paglalarawan

    Job Purpose:

    Business Process Manager leads the strategic business process, reviews and improvement initiatives, and delivers innovative software development products aligned with management's goals and direction.

    Responsibilities:

    • Implement the OE Framework across mall operations.
    • Ensure the deployment and maintenance of standardized process documentation (SOPs, Work Instructions, RACIs).
    • Drive achievement of SLAs for all standardized processes.
    • Ensure compliance with internal and external audit requirements.
    • Identify and escalate process risks and issues to the OE Lead.
    • Manage and mentor Process Analysts, fostering skill development and performance.
    • Partner with Tenants, Mall Operations, and Corporate Teams to ensure alignment of process improvements with business goals.
    • Facilitate workshops, meetings, and feedback sessions to gather insights and drive change.
    • Prepare and present process improvement updates to the OE Lead and relevant stakeholders.
    • Maintain dashboards and reports to track progress, risks, and outcomes.

    Qualifications:

    • Bachelor's Degree in Industrial Engineering, Management Engineering, Service Engineering, Computer Science, Information Technology, Economics or any related course
    • At least 10 years of experience related to Project Management, Business Analysis, and Quality Assurance
    • Lean Six Sigma certification
    • Analytical and creative problem-solving skills
    • Communication skills (presenting, facilitating meetings, conduct trainings, etc.)
    • Ability to work independently or with a team
    • Organizational and time management skills
    • Willing to work in MOA Square, Pasay City
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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