Correspondence Specialist - Philippines, Central Luzon, Pilipinas - Ventra Health

Paglalarawan

• Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.
  
  

• Work Shift: Monday - Friday, 6:30am to 3:30pm PHT
• The Correspondence Specialist is responsible for the research and proper handling of incoming correspondence.
  
  

• Works in a variety of work queues servicing multiple clients on claim rejections, duplicate claims, records, and bills.
• Resolves patient billing issues.
• Explains policies and procedures clearly and concisely. Research, resolves, and documents incoming correspondence.
• Evaluates incoming concerns and returns acknowledgement in the appropriate medium (email, telephone, etc.).
• Performs special projects and other duties as assigned.
  
  

• Bachelor's Degree.
• One (1) year of customer service experience in a high volume, fast paced environment. Healthcare customer service experience preferred.
  
  

• Strong word processing, spreadsheet, database, and presentation software skills
• Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals
• Strong oral, written, and interpersonal communication skills
• Strong time management skills
• Strong organizational skills
• Ability to handle and resolve escalated calls and correspondence
• Ability to read, understand, and apply state/federal laws, regulations, and policies
• Ability to remain flexible and work within a collaborative and fast paced environment
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner