- Minimum 1yr BPO TSR experience in an Australian Telecommunications campaign is required.
- Experience in NBN is a must have.
- Experience in a Broadband or Telecommunications campaign (i.e US, UK, CA) is also accepted.
- Experience in Customer Service campaigns with basic technical knowledge can also be considered.
- Experience in, live web-chat support or experience is an advantage.
- Excellent communication skills, both written and verbal.
- Basic knowledge on computer networking such as basic networking theories, concepts, and troubleshooting.
- Completed a Bachelor's degree or college undergraduates.
- Understanding of email and common email clients, as well as smartphone email configuration.
- Ability to multi-task and work on extended hours.
- Perform various service qualification checks using advanced web-based applications.
- Troubleshoot internet/ voice service issues and a basic knowledge in telecommunication technologies such as FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, VoIP troubleshooting and support.
- Communicate with customers through inbound calls, outbound calls, chat, and email channels.
- Assist new clients with their internet set-up make suggestions as an industry expert and give an overall great first impression.
- Use the provided knowledge base to research answers to customer inquiries and respond to customers with timely, accurate information.
- Document customer needs, questions, interactions, and suggestions for recording call/email notes in the appropriate CRM, tools or tracking systems.
- Comply with telecom regulatory and compliance issues in Australia when providing end user assistance.
- HMO coverage
- Competitive Package
- Prime office location
- Day shift schedule
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Upskilling through Emapta Academy
- Career growth opportunities
- Diverse and supportive work environment
Technical Support Representative - Philippines, Pilipinas - EMAPTA
Paglalarawan
Job Description
Join a leading Australian telecommunications company that's reshaping the industry as a challenger telco and internet service provider. Our client goes beyond being a mere utility it's an experience-driven entity committed to excellence from the ground up. With a focus on technology and innovation, they deliver top-notch service across consumer, business, and wholesale sectors. At the core of their ethos lies a can-do culture fostering excitement and innovation, propelling the deployment of game-changing solutions tailored to address customer pain points. Backed by a highly enthusiastic team, they ensure exceptional customer service, guaranteeing a superior internet experience for all. Here, you'll be part of a dynamic team dedicated to shaping the future of telecommunications and making the internet experience truly remarkable.
Job Description
Join our client's team as a Technical Support Representative. This role is crucial in providing exceptional customer service, including basic technical support, to our valued customers.
Employment Type: Full-time
Shift: Day Shift
Work Setup: Onsite, Makati
What do you need to succeed
What awaits you in this role
Why choose us
Who are we
At Emapta, we pride ourselves on offering more than just a job - we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.
Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.
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