- Define, implement and continually refine the operational strategy and roadmap in alignment with PS Global Consulting's business objectives.
- Collaborate with executive leadership (sales, consulting practice, finance, HR) to ensure operations support the growth, profitability and client-delivery model.
- Translate strategy into tactical operational plans, metrics and governance frameworks.
- Lead change management initiatives to scale operations, improve performance and embed best practices across consulting functions.
- Lead operational harmonisation efforts for new company acquisitions.
- Represent operations in board/executive briefings, providing data-driven insights and forward-looking recommendations.
- Ensure that operational processes support high standards of service, on-time delivery and efficiency.
- Identify inefficiencies in current operations and lead continuous improvement initiatives – process automation, standardisation, operational KPIs.
- Establish and enforce operational excellence through clear policies, well-defined procedures, and robust performance standards.
- Monitor operational efficiency and implement data-driven improvements.
- Leverage ERP/IT tools, dashboards, analytics and operational systems to drive transparency, performance and decision-making.
- Manage operational budgets, cost control, profitability and resource cost metrics for delivery operations.
- Provide operational input to business cases, pricing models, margin improvement and financial forecasting.
- Collaborate with Finance leadership to monitor operational KPIs (utilisation, billable vs non-billable, delivery margin, overheads) and drive performance optimisation.
- Ensure operations comply with relevant regulatory, contractual and industry standards.
- Identify operational risks (resource, delivery, vendor, technology) and implement mitigation strategies (business continuity, quality assurance, vendor governance).
- Develop and maintain operational performance health, delivery excellence and client satisfaction.
- Bachelor's degree in Business Administration, Operations Management, Engineering, IT or related field or equivalent preferred.
- 10-15+ years of progressive leadership experience in operations management, preferably within IT/ERP consulting, professional services or implementation business.
- Proven track record in managing delivery operations, resource capacity planning and project performance in a fast-paced environment.
- Strong commercial acumen, financial literacy (budgeting, forecasting, margin management) and operational metrics orientation.
- Demonstrated experience driving process improvement, operational transformation and technology-enabled operations.
- Excellent leadership, interpersonal and communication skills to influence senior stakeholders, cross-functional teams and clients.
- Familiarity with ERP implementation lifecycle (e.g., SAP, Oracle, Microsoft Dynamics), consulting service delivery, and relevant tools (PM software, analytics, dashboards).
- Strong analytical and problem-solving skills with the ability to translate data into actionable operational improvement.
- Comfort in a dynamic consulting environment, able to adapt to change and lead teams through transition.
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Operations Director - National Capital Region - PS Global Consulting
11 oras ang nakalipas
Paglalarawan
Overview:
As the Operations Director, you will lead and own the operational backbone of PS Global Consulting. In this strategic leadership role you will ensure that our consulting operations – spanning service delivery, implementation, client support, resource management, and growth enablement – run smoothly, efficiently and are fully aligned with our business strategy. You will drive operational excellence, implement scalable processes, leverage technology in ERP engagements and optimise resource utilisation in a dynamic consulting environment.
Responsibilities
1. Strategic & Operational Leadership
2. Process Improvement & Technology Enablement
3. Financial & Commercial Oversight
4. Quality, Risk & Compliance
Qualifications
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Operations Director
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Director of Operations
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Director of Operations
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Director of Operations
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Director of Operations
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Operations Director
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Director of Operations
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Director of Operations
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Operations Director
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Operations Director – Patient Operations
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Assistant Director of Operations
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Business Operations Director
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Operations Director
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