Working knowledge and technical understanding of Workforce Management principles and calculations (COPC).
3 years call center experience working as a Workforce Analyst or its equivalent.
Interface effectively and professionally with all levels of management both internally and externally
Excellent Oral and Written communication skills and must demonstrate professionalism and integrity at all times.
Must be able to adapt drastically to schedule changes to meet operational demands.
Must be willing to work independently with minimal supervision and be assigned in Clark full onsite.
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