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Service Desk Analyst
4 araw ang nakalipas
EMAPTA Philippines, Pilipinas Buong orasJob Description · Respond to requests for technical assistance via phone or electronic means possess excellent communication skills to clearly document and communicate their findings, internally and externally. · Interact with customers and must be able to communicate at a techni ...
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Bilingual Service Desk Analyst
4 araw ang nakalipas
CAI Philippines, Pilipinas Buong orasReq Number · R1562 · Employment Type · Full time · Worksite Flexibility · Remote · Who We Are · CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology ...
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L1 Helpdesk Analyst
4 araw ang nakalipas
Emapta Global Philippines, Pilipinas Buong orasResponsibilities · Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues. · Provide over-the-phone, email, and chat support. · Identify, diagnose, and resolve all customer issues by using docum ...
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NOC Analyst
1 linggo ang nakalipas
Deltek Philippines, Pilipinas Buong orasCompany Summary · As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are un ...
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Quality Assurance Specialist
4 araw ang nakalipas
Arcadis Philippines, Pilipinas Buong orasArcadis is looking to hire a Quality Assurance Specialist to support the Global Service Operations team in Manila, Philippines. · As a Quality Assurance Specialist, you will develop and implement quality assurance standards, processes, and procedures to ensure that products and s ...
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revenue analyst
4 araw ang nakalipas
Lexmark Philippines, Pilipinas Buong orasJob Summary: · Responsible for revenue analysis which includes RAR and operational revenue. Conducts research and analysis to identify the causes of discrepancies or unexpected balances. Collaborates with IT, Budapest Revenue Accounting Team, MPS Operations Team, Revenue Data Qua ...
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IT System Engineer with Azure Cloud exp
4 araw ang nakalipas
MicroSourcing Philippines, Pilipinas Buong orasThe IT System Engineer is responsible for providing support in assigned areas of responsibility, which includes technical analysis, installation, maintenance, and modification of broad, complex IT systems both on-premise and in Azure Cloud. The IT System Engineer will analyze and ...
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Demurrage Analyst
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Stolt-Nielsen Limited Philippines, Pilipinas Buong orasJob Description · Are you as excited as we are when we talk about the storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals in key markets Could this be the scene for your next career move We are currently recruiting for a Demurrage Analys ...
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ESG Research Analyst
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ISS ESG Philippines, Pilipinas Buong orasLet's be #BrilliantTogether · Overview · We are seeking an ESG Analyst to join our research team in Manila, to focus on Sector-Based Screening to support the collection of data and analysis of corporate ESG strategies. · The successful candidates will be part of the global ISS ES ...
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People Officer
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TSA Group - Australia Philippines, Pilipinas Buong orasCompany Description · TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. · We're a purpose dri ...
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Danish-speaking Technical Support to Philippines
1 linggo ang nakalipas
Nordic Jobs Philippines, Pilipinas· Want to expand your experience in one of the world's largest IT and business consulting services firms? · Your future duties and responsibilities: · Your main responsibilities as a Multilingual Service Desk Analyst are as follows: · Resolve issues utilizing excellent customer ...
Help Desk Analyst I - Philippines, Pilipinas - Carelon Global Solutions
Paglalarawan
Description:
Responsible for deploying software for a user and able to work in conjunction with the Software Delivery team to plan and troubleshoot deployments.
Resolves tier 1 and tier 2 escalations by working the more complex and time consuming issues and begin root cause determination.
Acts a process escalation point to expedite aged tickets. Responsible for mentoring and assisting other technicians with calls. Assists in choosing the best in class tools for future use. Diagnoses and quickly determines customer(s) issue. Initiates global front-end messages. Performs application trouble shooting, identifies errors, trends and recurring issues. Engages in solutions of RC and documents current and correct policies and procedures. Maintains knowledge documentation and ensures that it is installed correctly.Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years relevant experience or any combination of education and experience, which would provide an equivalent background.
MCP, A+ and HDI certifications required. 3 years' experience in IVR call routing strongly preferred. Project management experience strongly preferred.This is an example of some common job content that can be shown at the bottom of every job description.
It is added in the CMS and then shown on every job. It can be used to supplement the job content that comes from the ATS.
