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Mandaue City

    CSR Supervisor - Mandaue City, Pilipinas - COLD LINK ASIA LOGISTICS CORPORATION

    COLD LINK ASIA LOGISTICS CORPORATION
    COLD LINK ASIA LOGISTICS CORPORATION Mandaue City, Pilipinas

    Natagpuan sa: Talent PH A C2 - 1 araw ang nakalipas

    Default job background
    Permanent
    Paglalarawan

    Monitor DMDS compliance per siteMonitor compliance on sending of Delivery Summary per Hauler per siteMonitor Update of Safekeep Report (Send via viber MT/GT/TG) per siteToolbox Meeting with warehouse teamRoutinary audit of Trucker Compliance in utilizing the Locus NavigationReview end of day report per site e.g.

    escalations, OT, etc.
    Answer Follow ups of Agents in Telegram, WA and Viber
    • ESCALATIONS onlyEnsure KPI compliance and provide insights and actions on KPI missesMonitor Customers with penalties and flag help needed with various stakeholdersMonitor CSL per assigned accountsReview customer receiving time vs standard and flag help needed with field teamProactively review status of Customer Complaint if within SLA Monitor completion of various CSR enablers e.
    g.

    hardwares, IT accounts, etcCo-lead monthly synergy meeting with other stakeholdersEnsure KPI compliance and provide insights and actions on KPI missesMonitor Customers with penalties and flag help needed with various stakeholdersMonitor CSL per assigned accountsReview customer receiving time vs standard and flag help needed with field teamProactively review status of Customer Complaint if within SLA Monitor completion of various CSR enablers e.g.

    hardwares, IT accounts, etcCo-lead monthly synergy meeting with other stakeholders