Manager Workforce Management - Makati - TP

The Workforce Manager will analyze historical data and trends to forecast call volume and create efficient staffing schedules. · ...

The Workforce Manager is responsible for strategic planning and oversight of workforce operations across multiple sites or clinics. · ...

The Workforce Management Forecaster / Capacity Planner is responsible for delivering accurate forecasts and capacity plans that support operational performance. · ...

We are changing the way people think about customer care.We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · ...

Lead a talented team responsible for end-to-end workforce management—forecasting, scheduling, rostering, and process improvement. · ...

This senior individual contributor role owns forecasting, scheduling, quality assurance and performance analytics for multiple lines of business. · 5–8 years' experience in workforce management or operations analytics. · Expertise in Verint or Amazon Connect Scheduler platforms. ...

The Workforce Management Scheduler is responsible for creating maintaining and optimizing employee schedules to ensure proper staffing levels while meeting service level agreements SLAs. · ...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency service level achievement and cost-effective staffing across all business units. · ...

Manage day-to-day operations of the WFM team oversee intraday management of scheduling procedures analysis of real time workload requirements and call routing to manage performance to service level requirements responsible for maximizing efficiency and occupancy while meeting ser ...

+ Workforce Manager (MOA Pasay) | Onsite + · + Responsibilities: Develop month-wise forecasts... · Create schedules... · ...

We are looking for a Workforce Manager to lead workforce planning, allocation, and optimization efforts. · ...

Generates month-wise forecast incorporating historical trends and other factors such as special events seasonality chum or growth weather etc Runs short term forecast and re-forecast/adjust future volume projections as needed Creates maintains and updates the Capacity plan ensure ...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. · Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · ...

We are seeking an experienced Workforce Management Manager to join our client's team and support workforce planning resource optimization and people-focused initiatives across multiple service lines. · Lead workforce planning and resource allocation initiatives to enhance operati ...

+ Manage a team of Real Time Analysts and Reports Analysts across single or multiple sites · + Analyze past volume and staffing patterns and implement actions required based on the forecast provided by the client to ensure service goals are met · + Conduct analysis and recommend ...

The Workforce Manager is responsible for planning managing and optimizing workforce operations to ensure efficiency productivity and alignment with organizational goals. · This role oversees scheduling staffing and resource allocation while collaborating with various teams to mee ...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. · A snapshot of your role You are a Workforce Manager ,a champion in your field . As part of the A-team ,your role plays an important part in our success . ...

The Workforce Management Analyst supports global customer support operations by providing accurate forecasting, capacity planning, scheduling analysis, and workforce reporting. · ...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world. · At Acquire Intelligence, our mission ...

The The Workforce Management & Reporting Analyst is responsible for real-time monitoring, reporting, scheduling, and workforce optimization to ensure service level agreements (SLAs) and operational targets are met. The role supports business decision-making through accurate data ...