Ops Automation and AI Specialist - Philippines
1 araw ang nakalipas
Paglalarawan ng trabaho
About Muvr
Muvr is building the future of on-demand logistics and moving services. Our platform connects customers with trusted drivers and crews to deliver large items quickly and reliably. As we scale, automation and AI-powered operational systems are essential to improving efficiency, reducing manual workload, and delivering consistent, high-quality marketplace execution.
Role overview
The Ops Automation & AI Specialist is responsible for identifying, building, and scaling automation and AI-driven solutions that improve operational efficiency, accuracy, and speed across Muvr. This role sits at the intersection of Operations, Product, Engineering, and Analytics—focused on reducing manual work, improving decision-making, and enabling scale through smart automation.
This role reports to Operations or Technical Operations leadership and works cross-functionally.
Key Responsibilities
Automation Strategy & Execution
- Identify high-impact operational workflows suitable for automation.
- Design and implement automation solutions using internal tools, scripts, or third-party platforms.
- Reduce manual effort, error rates, and cycle times across Ops and Support.
AI & Intelligent Systems
- Apply AI/ML or rule-based intelligence to operational use cases (routing, triage, forecasting, QA, support workflows).
- Partner with Data and Engineering to deploy AI-powered tools responsibly.
- Evaluate build vs. buy decisions for AI and automation solutions.
Process & Tool Integration
- Integrate automation into existing operational tools and workflows.
- Ensure automations are reliable, maintainable, and well-documented.
- Support rollout, training, and adoption across teams.
Measurement & Continuous Improvement
- Define success metrics for automation and AI initiatives.
- Measure impact on efficiency, cost, quality, and customer experience.
- Iterate and improve automations based on performance and feedback.
Cross-Functional Collaboration
- Partner with Ops, Product, Engineering, Analytics, and Support teams.
- Translate operational pain points into technical requirements.
- Act as a subject-matter expert for automation and AI within Ops.
Qualifications
Required
- 4–7+ years of experience in operations automation, technical ops, analytics, or similar roles.
- Strong problem-solving skills with a systems-thinking mindset.
- Experience building automations using tools, scripts, or workflow platforms.
- Ability to communicate technical concepts to non-technical stakeholders.
- Bias toward execution and measurable impact.
Preferred
- Experience applying AI/ML or decision automation in operational contexts.
- Experience in marketplaces, logistics, or on-demand platforms.
- Familiarity with APIs, data pipelines, or low-code/no-code automation tools.
Why Join Muvr
- Opportunity to shape the future of Ops through automation and AI.
- High-impact role with tangible efficiency gains.
- Cross-functional exposure at the intersection of Ops and technology.
- Competitive compensation.
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