Sr. Operational Excellence Consultant - Quezon City
3 linggo ang nakalipas
Job summary
The Sr Operational Excellence Consultant will focus on top-down cross-functional initiatives.Position Responsibilities
Project / Service Delivery Responsible for executing tasks assigned by project manager which entail conducting process discovery walkthrough sessions gathering information data validating information used developing project deliverables identifying process performance gaps developing project deliverables supporting business process owners deploying agreed recommendations measuring tracking benefits OE projects Stakeholder Management Build good working relationships with stakeholders Cultivate continuous improvement culture critical thinking participating OE Forums offshore Business Partners actively participating GBS Operational Excellence Community Practice sharing industry best practices case studies implementation tips new trends tools Operational Excellence Participate LEAN Six Sigma workshops trainings Experience MINIMUM Hiring Requirements 3 years combined experience operational management management key support functions leading process performance improvement projects insurance BPO industry HCD Design Thinking Agile Scrum etc Hands-on application Operational Excellence Problem Solving Project Management frameworks methodologies tools LEAN DMAIC Data Analysis HCD Design Thinking Agile Scrum At least 2 years experience managing stakeholders delivering formal presentations developing status reports facilitating meetings Demonstrated strong passion continuous learning Alignment Manulife Values Culture Knowledge Skills Knowledge Insurance operations BPO Industry Contact Center Back-Office Operations LEAN Six Sigma Greenbelt Trained Advanced MS Excel skills Advanced PowerPoint skills statistical tools data analysis Minitab SPC Excel Ability conduct end end process discovery walkthrough sessions ability identify process performance gaps opportunities ability quantify impact gaps misses opportunities develop high quality project deliverables Excellent communication skills verbal written Good interpersonal skills DESIRED Experience Management consulting experience Particpating inprocess improvement Projects support functions recruitment training quality customer experience forecasting capacity planning scheduling real-time transitions SLA Client Reporting Project management Experience Working stakeholders different geos North America Canada Asia Working remotely staff home colleagues geo locations PREFERRED Knowledge Skills Project management Agile Certification Scrum Certification negotiation conflict resolution leadership role team leader supervisor etc About Manulife And John Hancock Manulife Financial Corporation leading international financial services provider helping make decisions easier lives better learn more visit Equal Opportunity Employer Embrace diversity strive attract develop retain workforce diverse customers foster inclusive work environment embracing cultures individuals committed fair recruitment retention advancement compensation administer all practices programs without discrimination race ancestry place origin colour ethnic origin citizenship religion religious beliefs creed sex including pregnancy pregnancy-related conditions sexual orientation genetic characteristics veteran status gender identity gender expression age marital family disability ground protected applicable law Job Title: Sr.OperationalExcellenceConsultant Language Code: en Location: QuezonCity CountryCode PH
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