- Evaluates and manages the effectiveness of all post-acquisition operations activities (After sales, Group admin, Collections and Claims)
- Supports the Head of Operations in developing, implementing, and reviewing a comprehensive performance management framework to manage and report the operations activities
- Defines the acceptable customer satisfaction level and turn-around-time for post-sales activities that will ensure a favorable CX journey related to post-sales transactions.
- Develops, implements, and reviews improvements of the operations procedures and processes in line with EWA's four pillars
- Creates effective and efficient pipeline management, with a strong focus on turn-around-time, cost-per-policy, and other KPIs as contracted through SLAs (internally, as well as with external service providers)
- Together with the respective EWA training function, develops, implements, and reviews a continuous training and development program aimed at the different functional operations areas, with special focus on the required levels of insurance and system knowledge, as well as company policies (especially for compliance in the operations areas like know-your-customer, anti-money laundering, etc.)
- Builds an effective leadership team for the operations functions
- Develops, implements, and reviews vendor management for the operations services that are provided through or with support of external vendors
- Manages the overall customer communications related to collections.
- Oversees activities and initiatives related to collections and designs strategy needed to ensure efficient collection process and reporting.
- College Graduate of any 4 or 5-year Business Management course; Post graduate BA completion or units earned, or equivalent management courses is an advantage.
- Professional training, Certifications earned in the Insurance Industry is an advantage
- Strong leader with experience in managing a team in financial services or insurance industry with people leadership capability.
- At least 8 -10 years of experience Aftersales functions required, preferably in Bancassurance/Life insurance environment
- Excellent knowledge in life insurance operations processes (individual and group life) and industry trends.
- Strength of character and communications to provide recommendations or communicate issues
- Excellent communication skills, negotiating, analytical and strategic thinking
- Strong change management capabilities, with a keen eye for the impact of change on the end-to-end capabilities of EWA
- Proven track record of building teams of experts and implementing process improvements),
- Experienced in Lean / Six Sigma and project management is highly preferred
- Ability to think out of the box and design innovative life insurance processes, using state-of-the-art technology creating a delighting customer experience
-
The Customer Interaction Head provides strategic leadership to EWA's post acquisition operations from Policy Administration, Collections, Claims and Policy Benefits, · to Customer Care.The incumbent drives the tactical and operational implementation of the company's four pillars: ...
Taguig, National Capital Region2 linggo ang nakalipas
-
The Customer Interaction Head provides strategic leadership to EWA's post acquisition operations · Evaluates and manages the effectiveness of all post-acquisition operations activities (After sales, Group admin, Collections and Claims) · Supports the Head of Operations in develop ...
Taguig2 linggo ang nakalipas
-
Location: · Makati City, Philippines · Work Setup: · Onsite · Compensation: · Salary negotiable (commensurate with experience) · Job Summary · The Head of UX Strategy & Design is a senior leadership role responsible for defining and executing the end-to-end user experience vision ...
Makati, Metro Manila4 araw ang nakalipas
-
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. · The Customer Care Representative (CCR) position is a pioneer position in this line of business. · ...
Taguig City, National Capital Region (Manila) Buong oras1 buwan ang nakalipas
-
DigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of ...
Taguig ₱1,800,000 - ₱4,500,000 (PHP) bawat taon4 araw ang nakalipas
-
The Legal Counsel will primarily assist with filing applications, letters and/or correspondences with regulatory agencies. They will establish good business relationships with external parties and facilitate smooth transactions. · ...
Taguig, National Capital Region4 linggo ang nakalipas
-
Primarily supports the FP&A Manager in conducting financial analysis, forecasting, budgeting, and strategic planning activities that will help Management in making informed decisions and optimize financial performance. · ...
Taguig, Metro Manila1 buwan ang nakalipas
-
Primarily supports the FP&A Manager in conducting financial analysis, forecasting, budgeting, and strategic planning activities that will help Management in making informed decisions and optimize financial performance. · ...
Taguig, National Capital Region1 buwan ang nakalipas
-
DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. · ...
Taguig, National Capital Region1 buwan ang nakalipas
-
About the Role This role enhances online presence, engages customers, and supports marketing initiatives. Reporting to the Head of Customer Experience, it requires creativity, problem-solving, and strong communication skills to foster community engagement and deliver exceptional ...
Taguig4 araw ang nakalipas
-
Primarily in charge of filing applications, letters, and/or correspondences with regulatory and government agencies. Facilitates smooth and expeditious transactions with the said agencies. Establishes and maintains good business relationship with all external parties. · ...
Taguig4 linggo ang nakalipas
-
Independently carry out audit engagements in accordance with the annual audit plan and known IT standards · Evaluates existing internal control systems and identifies areas of improvement with focus on Information Technology, systems and controls · Collaborates with different dep ...
Taguig1 buwan ang nakalipas
-
Primarily supports the FP&A Manager in conducting financial analysis, forecasting, budgeting, and strategic planning activities that will help Management in making informed decisions and optimize financial performance. · ...
Taguig1 buwan ang nakalipas
-
++The Executive Secretary will be working with a very spontaneous Executive. · +Receive and screen calls, schedule appointment, sort and review incoming documents, outsource info on various matters and items as needed. · ...
Taguig, Metro Manila4 linggo ang nakalipas
-
Lead and inspire Team Leaders and their Team members to Improve, exceed & sustain campaign key performance indicators (KPIs). · ...
Taguig, Metro Manila ₱600,000 - ₱1,300,000 (PHP) bawat taon1 linggo ang nakalipas
-
The responsibilities associated with this position include: leading and guiding project teams, managing greenfield projects, and interfacing with business groups. · ...
Taguig, National Capital Region1 buwan ang nakalipas
-
This is a full-time on-site role located in Taguig for a Compensation and Benefits Head designing implementing and managing compensation structures overseeing benefits programs conducting job evaluations analyzing market trends internal data ensuring competitive equitable compens ...
Taguig, National Capital Region1 buwan ang nakalipas
-
This role enhances online presence engages customers and supports marketing initiatives. · ...
Taguig1 linggo ang nakalipas
-
++You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. · ++Review the documented business understanding and business objectives/performance/metrics. · Perform and document process walkthroug ...
Taguig City, National Capital Region (Manila) Buong oras1 buwan ang nakalipas
-
Manage social media queries and customer emails to build relationships and achieve satisfaction. · ...
Santa Ana, Metro Manila3 linggo ang nakalipas
Customer Interaction Head - Taguig - EastWest Ageas Insurance
Paglalarawan
Overall purpose, duties and responsibilities of the role:
The Customer Interaction Head provides strategic leadership to EWA's post acquisition operations from Policy Administration, Collections, Claims and Policy Benefits, to Customer Care. The job holder also plans and drives programs and projects that ensure the team's alignment with EWA's business priorities.
The incumbent drives the tactical and operational implementation of the company's four pillars: customer-centricity, operational excellence, being a digital insurer and a preferred employer by improving the processes and guidelines, leveraging technology maximize support to our business' goals.
Duties and Responsibilities
Essential Skills / Qualifications:
-
Customer Interaction Head
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Customer Interaction Head
Para lamang sa mga rehistradong miyembro Taguig
-
Head of Interaction Design
Para lamang sa mga rehistradong miyembro Makati, Metro Manila
-
Client Care Representative I
Buong oras Para lamang sa mga rehistradong miyembro Taguig City, National Capital Region (Manila)
-
Legal Counsel
DigiPlus Interactive Corp- Taguig
-
Legal Counsel
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Financial Planning and Analysis
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
-
Financial Planning and Analysis
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Senior Internal Auditor
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Social Media CX Agent
HGS- Taguig
-
Legal Counsel
Para lamang sa mga rehistradong miyembro Taguig
-
Senior Internal Auditor
Para lamang sa mga rehistradong miyembro Taguig
-
Financial Planning and Analysis
Para lamang sa mga rehistradong miyembro Taguig
-
Executive Assistant
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
-
Operations Manager
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
-
Project Development Manager
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Head of Compensation
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Social Media CX Agent
Para lamang sa mga rehistradong miyembro Taguig
-
Internal Audit Manager
Buong oras Para lamang sa mga rehistradong miyembro Taguig City, National Capital Region (Manila)
-
customer service assistant
Para lamang sa mga rehistradong miyembro Santa Ana, Metro Manila