Team Leader - Pasig
2 araw ang nakalipas
Paglalarawan ng trabaho
Are you passionate about empowering teams to deliver exceptional customer experiences?
If so, you may be the perfect fit for our Team Leader role at ClearSource.
About the Role
We are looking for a results-driven Team Leader with experience in the US Solar industry to oversee daily operations, support team performance, and ensure high-quality customer experience. The ideal candidate is proactive, analytical, and capable of motivating a team to meet and exceed targets.
Qualifications
- Minimum 1 year CSR experience in any US Solar account
- At least 6 months Team Leader experience (BPO or Solar industry preferred)
- Salesforce experience is a strong plus
- Sales experience is an advantage
- Strong communication, coaching, and performance management skills
- Ability to work in a fast-paced and KPI-driven environment
- Can start immediately or next week
Key Responsibilities
- Lead, coach, and develop a team of agents to achieve daily, weekly, and monthly performance targets
- Conduct regular performance reviews, feedback sessions, and coaching plans
- Monitor KPIs and implement action plans to address performance gaps
- Ensure high-quality customer interactions and adherence to process standards
- Collaborate with operations, QA, training, and support teams to improve workflow and results
- Handle escalations and provide timely resolutions
- Drive team engagement and create a positive, motivating environment
Why Join Us?
- Opportunity to lead a high-performing team in a growing industry
- Supportive leadership and a performance-driven environment
- Competitive compensation package
- Career development and learning opportunities
DMGagTobgE
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