Quality Assurance Specialist - Bacolod, Western Visayas
1 buwan ang nakalipas
Job summary
Monitors evaluates and / or audits a sampling of inbound and/or outbound calls
Reports results of evaluations to appropriate Business stakeholders Participates in calibration sessions/call listening sessions with Quality Leadership staff Operations Program Management and clients to ensure scoring consistency and best practices Participates in internal quality audits designed to improve overall contact quality and recommend changes Maintains strong program knowledge base basic understanding of client products services and/or program strategies Meet departmental productivity requirements Complete phone time to keep current on programs Contribute to maintaining forms and legends documents Support management focus on review of key drivers metrics and operational processes including Training that drive Balanced Scorecards count profitability goals
Paglalarawan ng trabaho
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