Velocity Customer Success Manager - Philippines - Remote
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Job summary
We're looking for a Customer Success Manager to join our SMB Customer Success team. This role will be responsible for managing a large pool of small accounts.You will be responsible for owning a large book of accounts and help drive maximum value from and impact across the book.
To succeed in this role, you'll need to be comfortable learning new technologies and communicating successfully with a wide range of customer personas. You'll need to take customer success processes from other parts of our business and find ways to apply them at scale across a large customer base (thousands of accounts).
- Onboard and train new customers on Virtru's products, delivering a great first time experience.
- Manage the renewal process and hit your retention targets.
- Run account reviews for existing customers and educate them on new Virtru features and products.
Paglalarawan ng trabaho
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