Specialist Operational Workforce Management - Makati

The Workforce Manager is responsible for strategic planning and oversight of workforce operations across multiple sites or clinics. · ...

· Overview · We are seeking a motivated and results-driven Workforce Manager to join our BPO client's team in Fiji. The ideal candidate will bring expertise in operations, workforce management, and Business Process Outsourcing (BPO). As a Workforce Manager, you will play a pivot ...

The Workforce Management Forecaster / Capacity Planner is responsible for delivering accurate forecasts and capacity plans that support operational performance. · ...

The Workforce Manager will analyze historical data and trends to forecast call volume and create efficient staffing schedules. · ...

REQ · 25/02/2026 · Consultancy · Makati City, Filipijnen · ING Hubs · Role: · Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). · Forecasting volume and utilizin ...

· Location: Makati · Work setup: Hybrid · Work schedule: Dayshift · Requirements: · Must have Bachelors degree · Must have at least 3 years experience as a Workforce Supervisor · Strong exposure to WFM planning · ...

Lead a talented team responsible for end-to-end workforce management—forecasting, scheduling, rostering, and process improvement. · ...

The Workforce Management Scheduler is responsible for creating maintaining and optimizing employee schedules to ensure proper staffing levels while meeting service level agreements SLAs. · ...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency service level achievement and cost-effective staffing across all business units. · ...

The The Workforce Management & Reporting Analyst is responsible for real-time monitoring, reporting, scheduling, and workforce optimization to ensure service level agreements (SLAs) and operational targets are met. The role supports business decision-making through accurate data ...

This senior individual contributor role owns forecasting, scheduling, quality assurance and performance analytics for multiple lines of business. · 5–8 years' experience in workforce management or operations analytics. · Expertise in Verint or Amazon Connect Scheduler platforms. ...

We are changing the way people think about customer care.We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · ...

Manage day-to-day operations of the WFM team oversee intraday management of scheduling procedures analysis of real time workload requirements and call routing to manage performance to service level requirements responsible for maximizing efficiency and occupancy while meeting ser ...

· Workforce Manager (MOA Pasay) | Onsite · Work Setup: 100% Onsite · Location: MOA Pasay · Schedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program) · Responsibilities: · Develop month-wise, day-wise, and interval-wise forecasts, factor ...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site. · Join our Transcom Family as a Workforce Manager · The Workforce Manager possesses a strong knowledge of real time management workforce, sche ...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · HMO coverage for you and your family** ...

As part of the People Strategy team you will manage workforce planning and resource allocation to enhance operational effectiveness. As a Manager you will supervise teams, mentor staff, and manage the successful execution of projects while maintaining exceptional standards of qua ...

iOPEX Technologies Philippines Inc. is a digital service provider specializing in optimized Digital Engineering, · Operations, and Studio Services.We work closely with both traditional and new-age businesses to create innovative · and cost-effective solutions. · ...

We are looking for a Workforce Manager to lead workforce planning, allocation, and optimization efforts. · ...

The Workforce Manager is responsible for planning managing and optimizing workforce operations to ensure efficiency productivity and alignment with organizational goals. · This role oversees scheduling staffing and resource allocation while collaborating with various teams to mee ...

Implements effective workforce planning and management systems based on approved strategy. · ...