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Customer Service Specialist - Central Luzon, Pilipinas - Connext

Connext Central Luzon, Pilipinas

Natagpuan sa: Foundit PH A2 - 1 linggo ang nakalipas

Tasks and Responsibilities:

Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner, and taking follow-up action as necessary.
Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES)
Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action.
Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required.
Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately.
Provide customers with general information on our products/services and other general information.
Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments.
Prepare update forms for deposit and loan accounts, such as address and phone number changes.
Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc.
Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc.
Convert inquiries into account openings by referring customers to appropriate business units.
Performs all other job-related duties as required or assigned.

Qualifications:

Strong written and oral communication skills
Quick learner, with the ability to understand banks' loan policies and procedures
Ability to build rapport with customers
At least 2 years of banking and/or financial services customer service experience

Work Location: On-site (Angeles City, Pampanga)

Work Schedule: 2 AM - 11 AM PH, Tuesday to Saturday

What awaits you: