Telesales Specialist - Cebu

About the RoleAs a Telesales Specialist, you will engage Business Banking clients through voice and digital channels to support product sales, portfolio management, and compliance with internal requirements. · It involves proactive client outreach, coordination with internal team ...

Paglalarawan ng trabaho

About the Role

As a Telesales Specialist, you will engage Business Banking clients through voice and digital channels to support product sales, portfolio management, and compliance with internal requirements.

It involves proactive client outreach, coordination with internal teams, and execution of service actions that contribute to business growth and operational efficiency.

How you'll contribute

Sales Generation (Outbound) – Conducts proactive outbound calls to existing and potential clients to introduce Business Banking products and services.

Leads are qualified during these calls and referred directly to the sales team for further engagement.
Inbound Lead Handling – Manages inbound inquiries from prospective clients via online applications, marketing events, and digital campaigns. Responds promptly to assess client needs, provide relevant product information, and initiate onboarding or referral to the sales team.

Client Engagement and Relationship Building – Maintains regular client contact to verify information, build rapport, and identify cross-sell or upsell opportunities.

Also conducts welcome and product confirmation calls to support onboarding and enhance client satisfaction.

Retention and Win-Back Campaigns – Supports anti-attrition and reactivation efforts by reaching out to dormant or former clients to reintroduce Business Banking services and encourage renewed engagement.

What we're looking for
Bachelor's Degree graduate
Customer-oriented mindset with a proactive attitude
Willingness to learn and adapt in a fast-paced environment
Fresh graduates are welcome to apply
About Security Bank
Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:
SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter.

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