- Manage the inputs and outputs of LMS or LXP to support creation and management of learning. Approve course code requests, assignment of required learning, course equivalency, adding instructors to courses, program, plan or pathway setup and maintenance. All must be done with a very high level of accuracy following approved business processes and governance rules
- Consult on the proper system configuration to achieve desired user experience
- Appropriately diagnose and respond to support tickets
- Handle asynchronous program-related correspondences and communications
- Coordinate and help with roster management, session invites, and roster completion activities
- Perform detailed daily, weekly, monthly, quarterly audit ensuring timeliness, accuracy and security requirements are upheld
- Drive operational changes required to streamline support of learning systems
- Evaluate process and system effectiveness and continuously improving our solutions
- Leverage existing dashboards and reports to help status others and to provide insight into trends
- Creates technical support and business process documentation/job aids for team functions. Technical Support
- Support and actively engage in UAT Testing
- Technical troubleshooting (often with GTS partners of similar title/levels and/or vendor technology teams)
- Provide advanced end user support around learning platforms (Tier 3 support)
- Technical integrations for vendor supplied products (i.e., Degreed, Workday, APIs)
- Manage Administration Security for learning platforms and users
What we're looking for...
You'll need to have:
- Bachelor's degree or four years of L&D experience
- 2 Yrs Learning Management (LMS) or Learning Experience Platform administration (LXP)
- PC and desktop applications (e.g., Microsoft Office/Google suite, etc.) competency.
- Pulling, merging and normalizing data from varied sources, summarizing and graphing data in Excel or Google Sheets Even better if you have one or more of the following:
- A degree.
- One or more years of training design and/or facilitation experience
- Experience in User Acceptance Testing
- Project management Experience If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.Scheduled Weekly Hours40Diversity and Inclusion
We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. -
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Paglalarawan
When you join Verizon
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
You will be responsible for the system administration, implementation and support of various learning programs and initiatives. You will work closely with across all of Learning and Development and external partners to ensure the smooth operation of learning initiatives and programs. This role requires excellent organizational skills, attention to detail and the ability to manage multiple tasks simultaneously.
What you'll be doing...
Administrative Support
