Operations Supervisor - Iloilo City, Pilipinas - HealthyBOS

Paglalarawan

The Supervisor is responsible for managing agent performance to ensure 100% productivity, efficiency, and quality to meet organizational and program goals daily. The supervisor will collaborate with the Quality Analyst to coordinate performance improvement and accountability of agents. The Supervisor will work with Client Services and Training on any team or program development needs. The Supervisor is responsible for agent satisfaction and motivation.

Qualifications

• 2+ years of experience as a Supervisor within a BPO environment.
• Facilitation of Team Huddle/Meetings for work-related activities including but not limited to process updates, Calibration, and Skill Transfer.
• Adheres to and Implements the threshold management guideline for performance management
• Excellent verbal and written communication and organizational skills.
• Strong analytical and problem-solving skills with the ability to identify trends and solutions with minimal supervision.
• Experience working with process improvement methodologies (Six Sigma, Lean, Kaizen).
• Proficient in MS Excel and PowerPoint; experience with data analysis tools is a plus.