NICE IEX Administrator - Metro Manila, Philippines
4 oras ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
We are looking for a knowledgeable and experienced NICE IEX Administrator to join our team. · The ideal candidate will be responsible for the administration and management of the NICE IEX platform, ensuring optimal performance and reliability. · ...
1 buwan ang nakalipas
Administer and maintain the NICE IEX platform, including user access, system configurations, and performance monitoring. · Promote data extraction, transformation, and loading (ETL) processes to support reporting and analysis. · ...
1 buwan ang nakalipas
We are looking for a Senior Scheduling Specialist to join our team. · As Senior Scheduling Specialist you will collaborate closely with both our Operations and Workforce Management Teams to ensure the accuracy of original schedules aligns with forecasted work volume. · Assist wit ...
5 araw ang nakalipas
We're looking for a Senior Scheduling Specialist to join our team in Metro Manila, Philippines. · We're looking for a Senior Scheduling Specialist to join our team in Metro Manila, Philippines. · This role involves collaborating closely with both Operations and Workforce Manageme ...
2 linggo ang nakalipas
Responsible for Creating schedules based on forecast and actual trends. Create and maintain employee schedules, ensuring compliance with labor laws and company policies. · ...
1 buwan ang nakalipas
We are looking for a Technical Account Manager to join our team. · As a Technical Account Manager you will play a critical role in supporting our clients by creating customized solutions designed to meet their requirements and ensure a high level of customer satisfaction. · ...
1 buwan ang nakalipas
The Business Intelligence Specialist currently serves under the direction of the Business Analytics and Tools Enablement (BATE) Team Lead supporting the Operations. · They are the data specialists who contribute to organizational improvement by gathering and maintaining data, pre ...
1 buwan ang nakalipas
The Workforce Supervisor will be responsible for the daily operational oversight of a workforce management team typically consisting of Real Time Analysts and Workforce administrators. · ...
2 linggo ang nakalipas
As Scheduling Specialist you have a post-secondary degree or certificate with a focus on Business Administration and experience with workforce management systems. · ...
1 buwan ang nakalipas
Manages and oversees the activities of a team of CSR's ensuring that each individual performs at par with the standards set by the company and the client. · ...
3 linggo ang nakalipas
Manage day-to-day operations of the WFM team oversee intraday management of scheduling procedures analysis of real time workload requirements and call routing to manage performance to service level requirements responsible for maximizing efficiency and occupancy while meeting ser ...
1 buwan ang nakalipas
+Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. · ...
4 linggo ang nakalipas
Ensures that resources are in place to handle client forecasted call volume while meeting client internal and financial KPI targets. · ...
4 linggo ang nakalipas
The Business Intelligence Specialist currently serves under the direction of the Business Analytics and Tools Enablement (BATE) Team Lead supporting the Operations.Requirements analysis · Input on assessment and planning activities · Data model design · Solution building · ...
1 buwan ang nakalipas
We are looking for an experienced Workforce and Reporting Analyst to streamline our customer service operations. The Workforce and Reporting Analyst will be responsible for real-time monitoring of agent activities, gathering and analyzing of phone and CRM data, introducing proces ...
1 buwan ang nakalipas
Job summary · Manage day-to-day operations of the WFM team. Oversees intraday management of scheduling procedures. Provides recommendations to ensure process improvement. · Responsibilities:Manage day-to-day operations of the WFM team. · ...
1 buwan ang nakalipas
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productiv ...
3 linggo ang nakalipas
Workforce (WFM) Manager - Planning | Work onsite (Cubao, Bohol, Davao)
Para lamang sa mga rehistradong miyembro
Manages the day-to-day operation of the Workforce Management Planning team.Maintains service levels while keeping overtime costs to a minimum. · ...
1 buwan ang nakalipas
Compiles staffing level requirement forecasting and workplace scheduling in call-center environments Prepares reports to determine call volume calling patterns service trends and staff productivity Tracks vacation schedules shift change requests and monitors new-hire holiday and ...
1 linggo ang nakalipas
Workforce (WFM) Manager - Planning | Work onsite (Cubao, Bohol, Davao)
Para lamang sa mga rehistradong miyembro
Manages the day-to-day operation of the Workforce Management Planning team. · ...
1 buwan ang nakalipas