- A graduate of any 4 years course.
- At least 1 year of work experience (customer service experience preferred but not required)
- Strong English communication skills (written and verbal) ability to express oneself clearly and concisely in writing without any grammatical error.
- Willingness to be of assistance to clients with desire to fully satisfy and resolve client's concern/inquiry/request.
- Good Comprehension and analytical skills and ability to truly understand written messages and process information towards resolution of any issues/concerns.
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Trabajo como asistente al servicio al cliente. · ...
Pasay, Metro Manila1 buwan ang nakalipas
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JOB SUMMARY · The Customer Service Assistant (Frontline) is responsible for the proper and timely handling of daily frontline transactions. This includes attending to walk-in sales and marketing assistants, reviewing and processing buyer requests, creating and endorsing CRM ticke ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon1 araw ang nakalipas
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JOB SUMMARY · he Customer Service Assistant – Emails is responsible for the timely and accurate handling of client concerns received via email. The role involves receiving queries, requests, and complaints, creating and endorsing CRM tickets within set turnaround times, and provi ...
Pasay, National Capital Region ₱300,000 - ₱700,000 (PHP) bawat taon2 araw ang nakalipas
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JOB SUMMARY · The Customer Service Assistant - Voice Support are responsible for the proper and timely handling of client concerns by managing queries, requests, and complaints through calls and emails. The role includes validating and pre-screening requests, coordinating with de ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon1 araw ang nakalipas
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DUTIES AND RESPONSIBILITIES · Attend to walk-in Sales Support and Marketing Assistants within an acceptable waiting time · Accept and review documents submitted in relation to buyer request · Create tickets for buyers' requests and inquiries in the CRM. · Endorse created tickets ...
Pasay, National Capital Region ₱300,000 - ₱700,000 (PHP) bawat taon6 araw ang nakalipas
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Assist the marketing and account team by preparing proposals and cost attachments for new accounts. · Prepare proposals and cost attachments. · ...
Makati, Metro Manila2 linggo ang nakalipas
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DUTIES AND RESPONSIBILITIES · Attend to walk-in Sales Support and Marketing Assistants within an acceptable waiting time · Accept and review documents submitted in relation to buyer request · Create tickets for buyers' requests and inquiries in the CRM. · Endorse created tickets ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon6 araw ang nakalipas
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Amazon Healthcare está buscando un Collections Analyst para gestionar y resolver cuentas pendientes con pacientes. · ...
Pasay, Metro Manila1 buwan ang nakalipas
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JOB SUMMARY · The Customer Service Assistant - Voice Support are responsible for the proper and timely handling of client concerns by managing queries, requests, and complaints through calls and emails. The role includes validating and pre-screening requests, coordinating with de ...
Pasay, National Capital Region ₱300,000 - ₱700,000 (PHP) bawat taon2 araw ang nakalipas
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JOB SUMMARY · The Customer Service Assistant (Frontline) is responsible for the proper and timely handling of daily frontline transactions. This includes attending to walk-in sales and marketing assistants, reviewing and processing buyer requests, creating and endorsing CRM ticke ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon3 araw ang nakalipas
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Greet and serve customers taking orders serving food and beverages. · ...
Makati, Metro Manila1 buwan ang nakalipas
-
JOB SUMMARY · The Customer Service Assistant - Voice Support are responsible for the proper and timely handling of client concerns by managing queries, requests, and complaints through calls and emails. The role includes validating and pre-screening requests, coordinating with de ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon2 araw ang nakalipas
-
DUTIES AND RESPONSIBILITIES · Attend to walk-in Sales Support and Marketing Assistants within an acceptable waiting time · Accept and review documents submitted in relation to buyer request · Create tickets for buyers' requests and inquiries in the CRM. · Endorse created tickets ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon1 linggo ang nakalipas
-
JOB SUMMARY · he Customer Service Assistant – Emails is responsible for the timely and accurate handling of client concerns received via email. The role involves receiving queries, requests, and complaints, creating and endorsing CRM tickets within set turnaround times, and provi ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon3 araw ang nakalipas
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SM Development Corporation is one of the leading names in Philippine real estate, delivering high-quality, well-planned developments nationwide. Committed to building a nation of homeowners, we seek top-caliber talent ready to make an impact. · Why Build Your Career with Us · You ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon19 oras ang nakalipas
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DUTIES AND RESPONSIBILITIES · Receives queries, requests, and complaints sent by clients via email. · Determines proper disposition and create CRM tickets accordingly. · Endorses completed tickets to the processing team within the set turnaround time · Provides appropriate respon ...
Pasay, National Capital Region ₱300,000 - ₱700,000 (PHP) bawat taon6 araw ang nakalipas
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No BPO experience needed: SHS graduate, College graduate, or completed at least 2 years in college. With 1 year BPO experience: HS grad (old curriculum) or completed less than 2 years in college; any account experience is fine. · ...
Pasay, Metro Manila1 buwan ang nakalipas
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Job Summary · In charge of the execution of efficient service delivery of basic frontline tellering functions, acceptance/receipts and payments and other functions over the counter, in the branch of assignment, either temporary or on permanent basis, with emphasis on the observan ...
Pasay, National Capital Region ₱300,000 - ₱700,000 (PHP) bawat taon23 oras ang nakalipas
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DUTIES AND RESPONSIBILITIES · Receives queries, requests, and complaints sent by clients via email. · Determines proper disposition and create CRM tickets accordingly. · Endorses completed tickets to the processing team within the set turnaround time · Provides appropriate respon ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon6 araw ang nakalipas
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DUTIES AND RESPONSIBILITIES: · Receive queries, requests, and complaints from clients via phone call · Provide appropriate response to clients and take appropriate action for each call · Provide proper validation and pre-screening of requests · Follow up customer calls where nece ...
Pasay ₱300,000 - ₱700,000 (PHP) bawat taon1 linggo ang nakalipas
Customer Service Assistant - Pasay - SMDC
Paglalarawan
JOB SUMMARY
he Customer Service Assistant – Emails is responsible for the timely and accurate handling of client concerns received via email. The role involves receiving queries, requests, and complaints, creating and endorsing CRM tickets within set turnaround times, and providing appropriate responses using standard communication guidelines.
YOUR ROLE, YOUR IMPACT
1. Receives queries, requests, and complaints sent by clients via email.
2. Determines proper disposition and create CRM tickets accordingly.
3. Endorses completed tickets to the processing team within the set turnaround time
4. Provides appropriate responses to clients using the standard spiel.
5. Drafts other responses for approval, as may be necessary.
6. Escalates concern effectively.
7. Do proper validation and pre-screening of requests
8. Ensures 100% accuracy of all encoded information in the system, as authorized.
9. Participate effectively in the monthly team meeting.
10. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
11. Perform other duties as may be required by immediate head
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